Self-service simplicity

When users forget their passwords, they receive a SMS notification with a link to our self-service website where they can immediately reset their passwords, without any IT involvement.

Benefits of Self-Service Password Reset

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Low-Friction User Experience

Users verify their identities and reset password in Active Directory via a simple process, which also ensures compliance with your security measures.

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Easy Deployment

The Password Reset Module is installed and maintained centrally, making rollout fast and easy. No need for additional user instructions or device installations, leaving no footprint.

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Fewer Help Desk Requests

By empowering the users to take action themselves, the burden on the help desk is reduced, allowing them to focus resources on more high-priority tasks.

Key Features of Password Reset

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Expiration Notifications

SMS alerts are sent several days before passwords expire that provide a link and guidance for resetting passwords.

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Lockout Notifications

Three failed attempts trigger a notification directing users to a resolution on the self-service site.

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Active Directory Integration

Speed enrollment with access to relevant employee information — directly from Active Directory.

Related Use Cases

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Identity Portfolio

Our identity portfolio capabilities:

The identity portfolio suited to your authentication needs

  • Consumer
  • Workforce
  • Citizen

Consumer

Workforce

Citizen