Password Reset Service
Password resets are a major cost driver, often accounting for approximately 50% of IT help desk calls. On average, each reset costs IT teams around $70. With our self-service password reset solution, users can manage their own resets securely, reducing both downtime and the strain on IT resources.
Self-service simplicity
Entrust’s Password Reset service empowers users to reset their passwords without IT involvement. For high-value or privileged transactions like password resets, our solution integrates Risk-Based Authentication (RBA), which evaluates the risk level of each request and applies appropriate security measures. This ensures that sensitive transactions are always protected.
Our solution leverages AI-driven identity verification and biometric authentication to provide an additional layer of security during password resets. By verifying user identities through biometric data, such as fingerprints or facial recognition, we ensure that only authorized individuals can perform resets, enhancing security and reducing the risk of fraud.
Benefits of Self-Service Password Reset
Boost Productivity
By allowing users to reset their passwords independently, organizations can minimize downtime and keep employees focused on their tasks. This leads to improved efficiency across the board, as users can regain access to critical systems without waiting for IT support.
Easy Deployment
The Password Reset Module is centrally installed and maintained, ensuring fast and easy rollout. No need for additional user instructions or device installations, leaving no footprint and making it scalable for all environments.
Fewer Help Desk Requests
Empowering users to manage their own password resets reduces help desk workload. This frees up IT teams to concentrate on high-priority tasks, improving resource allocation and overall operational efficiency
Key Features of Password Reset
Proactive Notifications
Receive automated SMS or email alerts days before passwords expire, including a secure link and simple instructions for resetting them. This helps prevent account lockouts and ensures continued access without interruptions.
Enhanced Security with Risk-Based Authentication (RBA)
For high-value actions like password resets, Risk-Based Authentication (RBA) evaluates the risk level and prompts users for additional verification if needed, ensuring the security of sensitive accounts and privileged transactions.
Self-Service Recovery
If users experience issues with failed login attempts, after three unsuccessful tries, they are automatically directed to the self-service portal for guidance on securely resetting their credentials.
Seamless Integration with Active Directory
Speed up enrollment and user management with direct access to employee information through Active Directory, making the password reset process faster and more efficient.
AI-Driven Identity and Biometric Verification
Our solution integrates AI-driven identity verification and biometric authentication, providing an additional layer of security for password resets. This ensures only authorized individuals can reset passwords, reducing the risk of fraud and enhancing overall security.
Flexible Reset Options
Users can reset their passwords across a variety of devices, including mobile and desktop, ensuring accessibility and convenience from any location.
Frequently Asked Questions
Why Use Entrust’s Password Reset Service?
Password-related issues are among the most common causes of IT support tickets, often leading to significant downtime and resource allocation. With a self-service password reset solution, employees can quickly resolve these issues on their own.
Furthermore, this capability enhances security by incorporating multi-factor authentication (MFA) into the password reset process, ensuring that only authorized users can reset their credentials, thereby preventing unauthorized access.
How does a password reset service work?
Entrust’s Password Reset service streamlines the recovery process in less than a minute. In fact, it’s as easy as 1-2-3:
- When the user’s password is about to expire or they’re locked out of the account, the Password Reset Module automatically sends a notification to their mobile device via SMS text message.
- The message contains a link to Entrust’s password reset website. After clicking the link, the user is redirected to the site for appropriate authentication.
- Once the system verifies their identity, it’ll prompt the user to enter and confirm their new password.
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