When users forget their passwords, they receive a SMS notification with a link to our self-service website where they can immediately reset their passwords, without any IT involvement.
Benefits of Self-Service Password Reset
Low-Friction User Experience
Users verify their identities and reset password in Active Directory via a simple process, which also ensures compliance with your security measures.
The Password Reset Module is installed and maintained centrally, making rollout fast and easy. No need for additional user instructions or device installations, leaving no footprint.
Fewer Help Desk Requests
By empowering the users to take action themselves, the burden on the help desk is reduced, allowing them to focus resources on more high-priority tasks.
Key Features of Password Reset
SMS alerts are sent several days before passwords expire that provide a link and guidance for resetting passwords.
Three failed attempts trigger a notification directing users to a resolution on the self-service site.
Active Directory Integration
Speed enrollment with access to relevant employee information — directly from Active Directory.
Related Use Cases
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