Card stock not compatible. The C1 ink ribbon is not compatible with the card stock. Use a supported card stock in the printer.

Insert cleaning card in H2. 1. Unlock the multi-hopper if locks are installed. 2. Remove unused cards and insert the cleaning card in hopper 2. 3. Close and lock (if installed) the multi-hopper. 4. Pr...

Multi-hopper pick error. The multi-hopper did not pick a card from the input hopper cartridge. 1. Unlock the multi-hopper if locks are installed. 2. Remove each cartridge and make sure that cards are ...

Multi-hopper card jam. The multi-hopper did not move a card into the printer. Press the User button to clear the error. If a card was jammed, it is moved to the reject tray.

Multi-hopper error. The multi-hopper has encountered a critical error. The card will be canceled. Press the printer Power button to power off the printer.Press the Power button again to power on the p...

Configuration error. The configuration is not compatible with the printer model. The printer cannot print cards until the configuration issue is corrected. Contact your service provider for assistance...

Cloud connection error (Note: This functionality will not be available until D3.17.3). The connection to the cloud server failed.

Card lost. A card that is expected to be in the printer is no longer present. The card will be canceled and added to the Lost Cards count. Send the job to print again.

RT1 reject tray full. The reject tray is full. Open the printer access door.Remove the retransfer film cartridge.Remove the rejected cards.Replace the retransfer film cartridge.Close the printer acces...

C1 supply type error. The C1 ink ribbon does not support an action requested by this print job. Use a supply designed for this printer model.