Skip to main content

Hardware Knowledge Base

Start your search by choosing your product and article type:

Discontinuation Notices
Error Codes

Sigma - Clean the Single Hopper Printer

How-To Video

Clean the Single Hopper Printer


Run a cleaning card each time you change the print ribbon, after every 500 cards processed by the printer, if print quality diminishes, or more often depending on your environment.

The Printer Dashboard displays a count of the number of cards that can be run before the printer should be cleaned. You can change the number of cards printed before cleaning using the Printer Dashboard Print menu. You also can enable an LCD message that requires the printer to be cleaned before continuing using the Printer Dashboard Behavior menu. Refer to the Printer Dashboard Help for more information.

The following procedure describe how to clean the printer using the LCD panel. You also can select to clean the printer from the Printer Dashboard.
  1. Unlock the printer and input hopper locks, if present.
  2. Open the printer cover and remove the print ribbon cartridge or cassette. Close the cover.
User-added image
  1. Open the input hopper cover and remove any unprinted cards. Handle the cards by the edges only, or wear approved card inspection gloves.
User-added image
  1. Load the cleaning card into the input hopper.
  2. Close and lock the input hopper.
  3. Continue with “Run the Cleaning Card”.
User-added image
Entrust Enters Exclusive Discussions to Acquire Onfido