AI-powered eKYC for Malaysia
Navigate KYC compliance, onboard new customers, and detect fraudulent activity in an end-to-end platform. Entrust and its Identity Verification Solution supports Bank Negara Malaysia (BNM) compliance and enables businesses operating in Malaysia to digitize identity verification. Deliver exceptional customer experiences and meet the highest assurance for financial services in Malaysia.

How Can Entrust Help?

Navigate Bank Negara Malaysia (BNM) compliance
Create digital onboarding journeys that are compliant and scalable, all in an easy-to-use drag-and-drop interface.


Digitize onboarding with confidence
Grow your business across digital channels without compromising on local regulatory needs. Entrust’s Identity Verification Solution, including document, biometric, and data verification methods gives you a clear, unified view of customer identity.


Prevent organized fraud
Reduce the risk of identity fraud by identifying fraudsters before they access your products or services using passive signals, powered by our award-winning AI.


Reduce complexity
Our end-to-end Identity Verification Solution makes IDV policies simple. Global document coverage, trusted databases, and no-code workflows provide you with the tools you need to know your customers.

We want to be a 'round the clock' app. To do so, we need round-the-clock onboarding which is compliant and built for conversion at scale. With Onfido (now part of Entrust) we get that.
Mitherpal Sidhu, Group COO
What Are the eKYC Requirements in Malaysia?
Malaysia’s Central Bank (Bank Negara Malaysia) has published a policy document detailing the necessity for businesses to be able to conduct eKYC to safely onboard users. It also laid out specific requirements to be followed while using eKYC technologies. Entrust can help you navigate eKYC requirements from proof of address to ongoing monitoring and everything in between.


How Can Malaysian Businesses Verify Identity?
BNM regulation allows for remote identity verification methods, where users can scan their government ID & facial biometrics using a smartphone or electronic device. This information will be processed via Entrust’s leading AI-technology and trained document fraud analysts to ensure the user is authentic and who they claim to be. Approved customers can then sign-up for financial services in seconds from anywhere.
How Does Entrust Help?
Our AI-powered solution enables the capture of ID documents and facial biometrics, giving businesses confidence in the identity of their users. You can build flexible no-code workflows in Workflow Studio to automate the decision-making process for specific regulatory obligations. We return results in seconds via API or our dashboard. Our technology is being used by Malaysia’s leading digital banks, e-wallets, remittance platforms and brokerages.

Identity Verification Solutions for KYC in Malaysia

Document and Biometric Verification
Have confidence in your customer’s identity by verifying Malaysian-issued photo IDs such as the MyKad. Powered by award-winning AI, our Entrust document verification uses advanced techniques to assess documents for authenticity.
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Ready to get started?
Our identity experts are available to talk through your requirements, answer questions, and set up a demo.