Data Privacy
Sub-processors
Entrust uses sub-processors to support the delivery of its products and services. Below is our current sub-processor list. If you have questions, please contact [email protected].
| Product | Sub-Processor | Location | Purpose of Processing |
|---|---|---|---|
| Certificate Solutions | |||
| Document Signing Certificates | Veridas | Spain | Identity Verification |
| Managed MS CA | Telesign | US/Belgium/France/Netherlands | Passcode provider |
| Microsoft Azure | US | Data hosting | |
| PKI as a Service (PKIaaS) | Amazon Web Services | US | Data hosting |
| Qualified Certificates | Telesign | US/Belgium/France/Netherlands | Passcode provider |
| Veridas | Spain | Identity verification | |
| Remote Signing Service (RSS) | Veridas | Spain | Identity Verification |
| Signing Automation Service (SAS) | Amazon Web Services | US | Data hosting |
| Verified Mark Certificates (VMC) | Akamai | US | Store verified mark images |
| Veridas | Spain | Identity verification | |
| Identity and Access Management | |||
| Identity as a Service | Amazon Web Services | US/Brazil/Germany/Ireland | Data hosting |
| Telesign | US/Belgium/France/Netherlands | SMS authenticator | |
| Twilio | US | SMS authenticator | |
| Identity Enterprise | Telesign | US/Belgium/France/Netherlands | Passcode provider |
| Identity Essentials | BudgetSMS | Netherlands | Passcode provider |
| Link Mobility | Denmark | Passcode provider | |
| Messagebird | Netherlands | Passcode provider | |
| Microsoft Azure | US/Netherlands | Data hosting | |
| Spirius | Sweden | Passcode provider | |
| Swissphone | Switzerland | Passcode provider | |
| Twilio | US | Passcode provider | |
| Vonage (Nexmo) | US | Passcode provider | |
| Telesign | US/Belgium/France/Netherlands | Passcode provider | |
| Identity Verification | |||
| Identity Verification as a Service (IDVaaS) | Amazon Web Services | Canada/UK | Data hosting |
| Inverid B.V. | Canada/UK | Document authenticity verification | |
| iProov | Ireland/UK | Liveness detection | |
| Entrust Identity Verification Services | |||
| Document Check / Document Check - Video / Document Check - Driver Verification | Melissa Data Ltd | France, UK, Ireland, US, Canada | Address parsing service |
| TrustID Ltd | UK | Amberhill fraud detection. [Optional] | |
| Mas Callnet India Pvt. Ltd. | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
| Teleperformance Global Services Private Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
| Concentrix CX UK Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria | Human review. [Optional] | |
| WNS Global Services (UK) Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
| Facial Similarity Check | Concentrix CX UK Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria | Human review. [Optional] |
| Mas Callnet India Pvt. Ltd. | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
| WNS Global Services (UK) Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
| Microsoft Ireland Operations Limited | West Europe, East US, and Canada-Central Microsoft regions are used depending on which AWS servers are used for data storage (see below) | Converts speech to text. [Optional and only relevant to Facial Similarity Check - Video] | |
| Identity Record Check | Aristotle International, Inc. | UK/US | Database search |
| Equifax Limited | UK | Database search | |
| Experian Limited | UK | Database search | |
| Refinitiv Limited | UK, US, Germany, India | Database search | |
| Melissa Data Limited | France, UK, Ireland, US, Canada | Address validation service | |
| Watchlist Check – Standard / AML | Comply Advantage | Ireland, UK, Belgium, Germany, Netherlands | Sanctions check |
| Moody’s Corporation | UK | Sanctions check | |
| Watchlist Check – Watchlist Standard Ongoing, Watchlist AML Ongoing (available in Beta only) | Comply Advantage | Ireland, UK, Belgium, Germany, Netherlands | Sanctions check |
| Street Level Verification Check | Stannp Ltd | Ireland | Address confirmation |
| UK Address Picker | Equifax Limited | UK | Address lookup |
| Proof of Address Check | Concentrix CX UK Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria | Human review |
| Mas Callnet India Pvt., Ltd. | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review | |
| Melissa Data Ltd. | France, UK, Ireland, US, Canada | Address autocompletion and validation service | |
| AAMVA Check | Trusona Inc. | US | Database search |
| India Tax ID | Digiotech Solutions Private Limited | India | Database search |
| Device Intelligence - Standard | Amazon Web Services (AWS) | Data is stored in Customer’s choice of AWS servers (see below) | IP address lookup |
| ETSI Certified IDV Package | Namirial SpA | Italy, Ireland | Provides sealed evidence file |
| Qualified Electronic Signature Package | Namirial SpA | Italy, Ireland | Issues qualified electronic certificate. Provides sealed evidence file |
| One-Time Password | Twilio Inc. | US | Phone number confirmation. |
| Software Development Kit (SDK) | Twilio Inc. | US | SMS authenticator. [Optional] |
| Applicant Form | Twilio Inc. | US | Email reminders |
| All Entrust Identity Verification Services | Amazon Web Services (AWS) | Customer chooses whether their data is stored in AWS’ EU, Canada or US instance | Data hosting |
| Datadog Inc | US | Real-time application performance monitoring | |
| Concentrix CX UK Limited | Data is stored in Customer’s choice of AWS servers (see above) but accessed from India, Vietnam, and/or Bulgaria | Customer support and quality assurance | |
| WNS Global Services (UK) Limited | Data is stored in Customer’s choice of AWS servers (see above) but accessed from India | Customer support and quality assurance | |
| Mas Callnet India Pvt. Ltd. | Data is stored in Customer’s choice of AWS servers (see above) but accessed from India | Customer support and quality assurance | |
| Instant Issuance | |||
| Instant ID Issuance as a Service (IIDaaS) | Amazon Web Services | US/Germany/Ireland | Data hosting |
| US | Data hosting | ||
| Digital Card Solution | |||
| The One Digital Card | Amazon Web Services | US | Data hosting administration |
| Claranet | Ireland | Data hosting administration | |
| NFC Issuer Wallet | Amazon Web Services | US | Data hosting administration |
| Claranet | Ireland | Data hosting administration | |
| Issuer TSP Hub | Amazon Web Services | US | Data hosting administration |
| Claranet | Ireland | Data hosting administration | |
| Secure Interface | Amazon Web Services | US | Data hosting administration |
| Claranet | Ireland | Data hosting administration | |
| SCA | Amazon Web Services | US | Data hosting administration |
| Claranet | Ireland | Data hosting administration | |
| Token Manager | Amazon Web Services | US | Data hosting administration |
| Claranet | Ireland | Data hosting administration | |
| X-Pay Push Provisioning | Amazon Web Services | US | Data hosting administration |
| Claranet | Ireland | Data hosting administration | |
| Workflow Signing Services | |||
| All Products | GlobalOrange B.V. | European Economic Area | Development and maintenance of mobile application |
| My Cubes B.V. | European Economic Area | Forms functionality | |
| Standard Signing | CloudVPS B.V. | The Netherlands | Object storage and hosting |
| FUGA B.V. | The Netherlands | Object storage | |
| OptimaData B.V. | The Netherlands | Database maintenance | |
| MessageBird B.V. | The Netherlands, Ireland | Email services | |
| The Rocket Science Group (Mandrill Mailservice) | United States | Email services | |
| SMS | MessageBird B.V. | The Netherlands, Ireland | SMS verification |
| DigiD | Anoigo Services Limited | The Netherlands | DigiD verification |
| SURFconext | SURF B.V. | The Netherlands | Verification/login method |
| Qualified Electronic Signatures (QES) | ZealiD AB | European Economic Area (EEA) | Qualified electronic signatures |
| NFC | Inverid B.V. | European Economic Area and United Kingdom | Identification services |
| Passport/Selfie Check | Mitek Systems B.V. | European Economic Area and United States | Identification services |
| KeyControl as a Service | |||
| KeyControl as a Service | Amazon Web Services | United States | Data Hosting |
Last updated April 24, 2025.