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Sigma - Clear a Card Jam


A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card.

How-to Video

Clear a Card Jam


You usually can resolve the error by pressing the USER button so that the printer displays Ready. If the error persists, do the following to remove the card from the printer.

  1. Open the printer.
  2. Remove the print ribbon cartridge or cassette.

User-added image

  1. Turn the manual advance knob to move the jammed card until it exits into the output hopper of a single-hopper printer, or is accessible from the rollers in a single- or multi-hopper printer.
  2. Remove the card.
  3. Replace the ribbon cartridge and close the printer.
  4. Press the USER button on the printer.


Check the ribbon to make sure that it is not torn. Refer to “Repair a Broken Ribbon” and “109: Print ribbon problem” to repair or replace the ribbon, if needed.