- Industries
- Solutions
  - Our Expertise
  - Strong Identities
  - Secure Payments
  - Protected Data
- Featured Products
  - As a Service Products
- Enterprise ID & Issuance
  - Instant ID as a Service
    Learn More
  - Instant Issuance
- Financial ID & Issuance
  - Digital Card Solution
    Learn More
  - Digital Banking
    1. Digital Account Opening
    2. Digital Card Solution
  - Instant Issuance
  - Central Issuance
- Government ID & Issuance
  - Digital Citizen
    1. Seamless Travel as a Service
    2. ePassport as a Service
  - Instant Issuance
    1. Other citizen IDs and licenses.
    2. System Software
    3. Supplies
    4. Services
  - Central Issuance
    1. Passports, national IDs and driver licenses.
    2. Passport Issuance Systems
    3. National ID and Driver License Systems
    4. Inline Delivery & Insertion
    5. Standalone Delivery & Insertion
    6. System Software
    7. Supplies
    8. Services
  - Identity Verification as a Service
    Our IDVaaS solution allows remote verification of an individual’s claimed identity for immigration, border management, or digital services delivery.
    Learn More
- Cloud Security Posture Management
  - CloudControl 30-Day Free Trial
    Entrust CloudControl offers comprehensive security and automated compliance across virtualization, public cloud, and container platforms while increasing visibility and decreasing risks that can lead to unintended downtime or security exposure.
    Start Free Trial
- Key Management and Encryption
  - KeyControl for VM Encryption
  - KeyControl 30-Day Free Trial
    VMware vSphere and vSAN encryption require an external key manager, and KeyControl is VMware Ready certified and recommended. KeyControl enables enterprises to easily manage all their encryption keys at scale, including how often keys are rotated, and how they are shared securely.
    Start Free Trial
- Hardware Security Modules (HSM)
  - 1. nShield as a Service
  - nShield HSMs
  - Why you need an HSM
    Learn about all the details related to what hardware security modules offer you in security and cost savings...
    Learn More
- Digital Certificates
  - 1. Buy Certificates
    2. Renew Certificates
  - TLS/SSL Certificates
  - Qualified Certificates
    1. QWAC eIDAS Certificates
    2. QWAC PSD2 Certificates
  - Sales and Services
- Identity and Access Management (IAM)
  - Products
    1. Identity as a Service
      Cloud-Based IAM
    2. Identity Enterprise
      On-prem IAM
    3. Identity Essentials
      On-prem MFA solution for Windows users
    4. APIs and SDKs
  - Get Entrust Identity as a Service Free for 60 Days
    Explore the Identity as a Service platform that gives you access to best-in-class MFA, SSO, adaptive risk-based authentication, and a multitude of advanced features that not only keep users secure, but also contribute to an optimal experience.
    Start Free Trial
- Electronic and Digital Signing
  - Digital Signing as a Service
  - Digital Signing Certificates
  - Digital Signing Infrastructure
  - EU Qualified Trust Services
    In addition to our long-standing Adobe Approved Trust List (AATL) membership, we are a European Qualified Trust Service Provider for the issuance of eIDAS qualified certificates for qualified signatures and advanced seals, for PSD2 certificates and for QWACs
    Learn More
- Public Key Infrastructure (PKI)
  - PKI Products
  - Managed Services
  - Cryptographic Center of Excellence
  - Try Post-Quantum PKI as a Service Now
    Get PQ Ready. PKIaaS PQ provides customers with composite and pure quantum Certificate Authority hierarchies.
    Try Now
- Resources
  - Issuance Systems Knowledge Base
    Learn More
  - Digital Security Knowledge Base
    Learn More
  - Cybersecurity Institute
    Get critical insights and education on security concepts from our Trust Matters newsletter, explainer videos, and the Cybersecurity Institute Podcast.
    Learn More
- Partners
  - Partner with Entrust
    Join one or more of our partner programs and we’ll help you increase profitability, expand your brand, and target strategic customers.
    Learn More
  - Partner Directory
    Search for partners based on location, offerings, channel or technology.
    Search for a Partner
  - Programs
  - Partner Logins
- Buy
  - Shop Certificate Services
    Shop for new single certificate purchases.
    Learn More
  - Certificate Services Customer Portal
    Existing Entrust Certificate Services customers can login to issue and manage certificates or buy additional services.
    Learn More
  - Certificate Services Partner Portal
    Existing partners can provision new customers and manage inventory.
    Learn More
  - Instant Financial Card Issuance Supplies
    1. Registered Customer Login
    2. Request Access
- About Entrust
  - Securing a World in Motion Since 1969
    We’ve established secure connections across the planet and even into outer space. We’ve enabled reliable debit and credit card purchases with our card printing and issuance technologies. Protected international travel with our border control solutions. Created secure experiences on the internet with our SSL technologies. And safeguarded networks and devices with our suite of authentication products.
    Explore Our History
  - Cybersecurity Institute
    Get critical insights and education on security concepts from our Trust Matters newsletter, explainer videos, and the Cybersecurity Institute Podcast.
    Learn More
- Search Entrust
  - Search:

Error Code 109 - EM1, EM2

Error Message no.	109
Message text	Print ribbon problem
Severity	Error
Recovery text	The print ribbon is not moving properly. Open the printer and remove the ribbon cartridge. Reposition, repair, or replace the ribbon and advance the repaired area one full turn. Replace the ribbon cartridge and close the printer.
How to Videos	Load Print Ribbon

Hardware Knowledge Base

Error Code 109 - EM1, EM2

Load Print Ribbon