Dort Financial Uses Cutting-Edge Flat Card Technology to Elevate Their Operations
Dort Financial was looking to transform its card printer inventory with quick, personalized, and secure in-branch card issuance to its 100K+ members. They turned to Entrust Sigma DS4 financial issuance systems with light curing modules for durable graphics.
Customer Profile
Dort Financial Credit Union is a not-for-profit financial cooperative whose mission is enriching people’s lives… members, employees, community. We stand behind our values, as they help drive our mission and vision for the credit union. Dort Financial Credit Union serves more than 103,000 members, with assets over $2 billion and 11 locations.
As a member of Dort Financial, each member owns one share of the cooperative, represented by the initial deposit made to a primary savings account. Unlike other financial institutions, credit union “profits” are returned to the membership in the form of lower loan rates, higher dividend rates, and affordable services.
Business Challenge
As a not-for-profit financial cooperative, Dort Financial Credit Union provides savings, checking, loans, and credit card services via online, telephone, and mobile banking. As with most financial institutions, the bank card is at the heart of every account. The ability to issue debit and credit cards quickly, reliably, and securely is paramount in maintaining a positive customer experience.
Technical Challenge
Dort Financial was using Entrust’s CE870 card printers but knew it was time to update their card issuance printers to Sigma DS4 with Light Curing Module. As part of this implementation, the team at the credit union wanted to ensure that they were able to provide in-branch instant issuance with modern trends like the use of flat cards (unembossed cards), personalized card designs, and dual-side printing.
Solution
Dort Financial started the process of transitioning their card printer inventory in January 2023. As an existing customer, they collaborated with Entrust. The project began with a single Sigma DS4 printer with Light Curing Module solution for trial and testing, and over the next few months Entrust sent an additional 11 printers to support their issuance needs. Although the project was not overly complex, it was imperative that uptime was maintained throughout the implementation because Dort Financial is a financial provider with more than 100,000 customers. This meant a key part of the project was to ensure that any challenges or issues were dealt with swiftly.
The Transformation
Sigma DS4 with Light Curing Module
The Sigma DS4 Instant Financial Issuance System empowers banks, credit unions, and retailers to provide instantly activated, permanent debit and credit cards in minutes. With the addition of the Light Curing Module, card issuers can take the brilliance and durability of card designs and personalization to new heights:
- Up to 2x card life
- 4 brilliant monochrome ribbon colors including industry-first durable white text printing and metallic gold and silver for a seamless switch from emboss to flat
- Elevated brand impact with frontside, backside, horizontal, and vertical orientations supported
Entrust’s cutting-edge, dependable printers, coupled with exceptional customer service, have been a game changer. Despite the usual challenges during the initial period, their swift response ensured minimal downtime. The user-friendly dashboard is a hit among staff, offering a streamlined process for monitoring printer status and managing supplies.
Kandice Dean
Card Services Manager at Dort Financial Credit Union
Results
Rolled out over several months, the implementation of the new Sigma solutions went smoothly, with any challenges and faulty components dealt with quickly. The frontline staff at Dort Financial have praised the new card printers for a variety of reasons including:
- Easier to access from the front – simplifying monitoring and loading card inventory
- Attractive, modern flat cards that represent Dort Financial in the hands of their customers
- Quieter and more aesthetically pleasing
- Security benefits for cardholders; the name and number printed on the cards sent by mail can’t be determined by pressing against the outside of the envelope
Next-Gen Flat Cards Bring Performance, Reliability, and Protection
Related Products & Services
Sigma DS4 Instant Issuance System with Light Curing Module
Instantly issue activated, flat debit and credit cards with durable graphics.
Entrust Instant Financial Issuance Software
Give your customers fully activated cards instantly to increase activation rates and reduce costs.
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