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Get the peace of mind that comes with getting the best support

Gain everything you need to ensure your certificates have the best service and support you need. With around-the-clock support and professional services, certificate discovery and automated server security.

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24/7 Support, Certificate Discovery, Automated Security

Anything you can think of, we have. Entrust Platinum Support for Certificate Services ensures you get the smoothest and most efficient resolution to your response for your organization.

Get the very best service and 24/7 support

“What could go wrong?” takes on a whole new meaning when you have the right tools with you at all times. Get the peace of mind that comes with constant support and professional services from an industry-leader.

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24 hours a day, seven days a week. 365 days a year. That means you always have someone by your side.

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Automatically identify vulnerabilities and grade your level of compliance.

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Find, inventory and manage digital certificates across diverse systems.

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Compare Platinum to Silver

All of our customers get access to our Silver Services with their Entrust Certificate Services account. So, what’s special about Platinum Services? Find out below.



Support Availability
Named Callers
Support Tool Access
Dedicated Relationship Manager
Expedite Requests
Response Time

Verification Services

Turnaround Time
Multiple Authorization Contacts
Additional Administrative Contacts


TLS/SSL Server Tests

Silver Services (included with Certificate Services account)

Sunday, 8:00PM ET - Friday 8:00PM ET
Available at Additional Cost
  • Severity 1: 8 business hours
  • Severity 2: 2 business days
  • Severity 3: 4 business days or future release
24 hours a day (Monday-Friday)
3-5 Business Days
Not Available
2 Admins

Platinum Services (Optional)

24/7, 365
  • Severity 1: 4 business hours
  • Severity 2: 1 business day
  • Severity 3: 2 business days
24/7, 365
24 hours
Up to 5 Available
Up to 15 Admins
Includes up to 100 certificates