Certificate Services Support

For Cisco ASA (Windows XP)

Problem:
Users receive error: "Connection attempt has failed. Please try again" when trying to connect to the VPN on Windows XP using Cisco AnyConnect, when trying to browse to the VPN login site using IE on Windows XP the users receive a page cannot be displayed

Here is the Solution:

Cisco ASA needs to have either 3DES-SHA1 or RC4-SHA1 Algorithm enabled to be able to support Windows XP users, Windows XP does not support the AES Algorithm



If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.