Skip to main content

Hardware Knowledge Base

Start your search by choosing your product and article type:

Discontinuation Notices
Error Codes

Error Code 288 - CD800, CD800 CLM, CD820

Error Message no.


Message text

Impresser comm error OR Impresser not detected



Recovery text

The printer cannot communicate with the impresser.
Power off and restart the printer.
If the error occurs again:
  1. Power off and unplug the printer and impresser.
  2. Open the impresser and remove the supply cassette.
  3. Remove the impresser from the printer.
  4. Reconnect the impresser and printer, and reinstall the supply cassette.
  5. Plug in the power cords and restart the printer.
  6. If the error continues to occur, request service.
  7. If the error is resolved, in the Card Printer Driver or Dashboard message, click Retry, or click Cancel to cancel the card.

How to Videos

Entrust Enters Exclusive Discussions to Acquire Onfido