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  5. Services FAQ
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Services

Frequently Asked Questions (FAQ)

We answer frequently asked questions from customers.

  • Please be sure to provide your serial number. Click here for how to check the serial number.
  • Click here for the JIP-1000/JIP2200 date and time setting method.
  • Click here for information on how to replace tall pick blocks.

Frequently Asked Questions About Our Products

Sigma firmware update procedure manual

About Sigma margin settings

Solution example when XPS Card Printer Driver installation fails (USB connection)

Sigma series DS1/DS2/DS3/DS4: Error code/How to deal with an error

DC280/UG285: Error code/How to deal with an error

CD/SD/CE: Error code/How to deal with an error

CD/SD: 600 DPI Text Printing in Each Module

CD/SD: Precautions When Replacing and Using the Ribbon

CD/SD: Ribbon Replacement Method and Cleaning Method

CD/SD: How Do I Replace the Tall Pick Block?

For SP: How Do I Set the Card?

For SP: How Do I Replace My Supplies?

For SP: How Do I Clean the Inside of the Printer?

For SP: How Do I Clean the Printer Head?

For SP: How Do I Remove the Card Inside the Printer?

For SP: How Do I Remove the Inverting Device Card?

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