Build Digital Trust with Biometric Authentication
Biometric authentication is rapidly reshaping how consumers expect to verify identity online. From onboarding to everyday account access, people increasingly want fast, convenient, and trustworthy security – especially as account takeover attacks continue to rise.
Explore how consumers view biometric authentication today with key insights from our recent survey. Discover how trust, fraud concerns, and evolving expectations are shaping the future of identity verification for financial institutions.
With our ebook, you’ll learn how:
Biometrics can help stop account takeovers before they start
Consumer expectations around identity verification are evolving
Stronger authentication helps prevent account takeovers while improving digital experiences
Most consumers would switch banks after a fraud incident
Fraud has a direct impact on customer loyalty, with more than half of survey respondents saying they would switch banks if they or someone they know experiences fraud or impersonation. Our report highlights how to keep trust by protecting identities.
Biometrics are the most trusted authentication method
Trust plays a central role in how consumers evaluate identity verification methods. 35% of consumers ranked biometric authentication highest for trust compared to traditional options like usernames, passwords, and one-time passcodes.
Two-thirds would choose biometrics for stronger protection
Consumers are open to additional security measures when they believe those steps improve protection. In fact, more than two-thirds of respondents say they’re willing to use biometric authentication if it helps reduce fraud and account takeover risk.
Get deeper insights into how consumers view biometric authentication and what those perceptions mean for financial institutions navigating rising fraud risks and digital expectations.