Are consumers ready for the next wave of payment and identity technology?
We asked 1,000 banking customers about their banking preferences … digital vs. physical banking, account opening expectations, security concerns, and more. This report presents those survey results and discusses the opportunities and challenges that lie ahead as financial institutions and their customers explore digital banking capabilities.
of respondents said they are comfortable with banks using AI for detecting fraud, budgeting, investing, and customer service (chatbots).
of respondents said the speed of account opening was important or very important when evaluating a financial institution.
of respondents said they still prefer using physical credit or debit cards.