Customer Support
Need help with an Entrust product?
Please call or email via the support contact information below. If emailing, please include any relevant details and we will get back to you as soon as possible. For order inquiries or assistance, please contact your Entrust representative or authorized channel partner.
Country/Region
Asia Pacific
PRINTERS AND RELATED SOFTWARE
Card printers, passport printers and related software, such as TruCredential and ID Works (except CardWizard).
CARDWIZARD
NSHIELD HARDWARE SECURITY MODULES
Log a Support Request with nShield Hardware Security Modules (formerly nCipher Security) online, via email or over the phone.
Search the knowledgebase or create a ticket in the help center.
Help Center >>Hong Kong:
+852 3008 3188
Australia:
+61 8 9126 9070
Japan:
+81-50-3196-4994
SSL AND DIGITAL SIGNING CERTIFICATES
Australia
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
1 (800) 767-513
Japan
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
India
000-800-050-1458
Korea
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Malaysia:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
New Zealand:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
0800-4413101
Singapore:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Taiwan:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
IDENTITY AND ACCESS MANAGEMENT (FORMERLY AUTHENTICATION) AND PKI
Create ticket in TrustedCare >>
Contact Support >>
Australia:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Hong Kong:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
India
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Japan:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Korea:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Malaysia:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
New Zealand:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Singapore:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Taiwan:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Canada
PRINTERS AND RELATED SOFTWARE
Card printers, passport printers and related software, such as TruCredential and ID Works (except CardWizard).
1 (800) 328-3996 or
1 (952) 988-2316
Contact Support >>
Orders and Supplies >>
Returns >>
Maintenance Contracts >>
New Product Info >>
SSL AND DIGITAL SIGNING
CERTIFICATES
North America:
1 (866) 267-9297
Fax: 1 (877) 839-3538
ECS Support >>
ECS Verification >>
IDENTITY AND ACCESS MANAGEMENT (FORMERLY AUTHENTICATION) AND PKI
1 (877) 754-7878
Create ticket in TrustedCare >>
Contact Support >>
China
PRINTERS AND RELATED SOFTWARE
Card printers, passport printers and related software, such as TruCredential and ID Works (except CardWizard).
CARDWIZARD
NSHIELD HARDWARE SECURITY MODULES
Log a Support Request with nShield Hardware Security Modules (formerly nCipher Security) online, via email or over the phone.
Search the knowledgebase or create a ticket in the help center.
Help Center >>Hong Kong:
+852 3008 3188
SSL AND DIGITAL SIGNING
CERTIFICATES
1 (613) 270-2680
Fax: 1 (613) 270-3260
ECS Support >>
ECS Verification >>
Hong Kong:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
IDENTITY AND ACCESS MANAGEMENT (FORMERLY AUTHENTICATION) AND PKI
1 (613) 270-3746
Create ticket in TrustedCare >>
Contact Support >>
Europe
PRINTERS AND RELATED SOFTWARE
Card printers, passport printers and related software, such as TruCredential and ID Works (except CardWizard).
France:
00 33 2 38 60 77 20
Contact Support >>
Germany:
00 49 21 15 95 20
Contact Support >>
Spain:
00 34 917 99 74 77
Contact Support >>
CARDWIZARD:
NSHIELD HARDWARE SECURITY MODULES
Log a Support Request with nShield Hardware Security Modules (formerly nCipher Security) online, via email or over the phone.
Search the knowledgebase or create a ticket in the help center.
Help Center >>United Kingdom:
+44 1223 622444
IOTrust:
Netherlands:
(08000224709)
SMS PASSCODE:
Contact Support >>
SSL AND DIGITAL SIGNING
CERTIFICATES
1 (613) 270-2680
Fax: 1 (613) 270-3260
ECS Support >>
ECS Verification >>
Austria:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Belgium:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Denmark:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Finland:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
France:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Germany:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Ireland:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Italy:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Netherlands:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
IDENTITY AND ACCESS MANAGEMENT (FORMERLY AUTHENTICATION) AND PKI
Create ticket in TrustedCare >>
Contact Support >>
Austria:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Belgium:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Denmark:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Finland:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
(Telecom Finland)
1 (613) 270-3715
Toll free landline:
001 800 3800 0038 (Finnet)
France:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Germany:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Italy:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Netherlands:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Norway:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Spain:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Sweden:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Switzerland:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
Latin America & Caribbean
PRINTERS AND RELATED SOFTWARE
Card printers, passport printers and related software, such as TruCredential and ID Works (except CardWizard).
1 (800) 328-3996 or
1 (952) 988-2316
CARDWIZARD
NSHIELD HARDWARE SECURITY MODULES
Log a Support Request with nShield Hardware Security Modules (formerly nCipher Security) online, via email or over the phone.
Search the knowledgebase or create a ticket in the help center.
Help Center >>Americas:
Toll Free: 1 (833) 425-1990
Fort Lauderdale: 1 (954) 953-5229
SSL AND DIGITAL SIGNING
CERTIFICATES
1 (613) 270-2680
Fax: 1 (613) 270-3260
ECS Support >>
ECS Verification >>
IDENTITY AND ACCESS MANAGEMENT (FORMERLY AUTHENTICATION) AND PKI
1 (613) 270-3746
Create ticket in TrustedCare >>
Contact Support >>
Middle East
PRINTERS AND RELATED SOFTWARE
Card printers, passport printers and related software, such as TruCredential and ID Works (except CardWizard).
CARDWIZARD
NSHIELD HARDWARE SECURITY MODULES
Log a Support Request with nShield Hardware Security Modules (formerly nCipher Security) online, via email or over the phone.
Search the knowledgebase or create a ticket in the help center.
Help Center >>United Kingdom:
+44 1223 622444
SSL AND DIGITAL SIGNING
CERTIFICATES
1 (613) 270-2680
Fax: 1 (613) 270-3260
ECS Support >>
ECS Verification >>
Israel:
1 (613) 270-3715
Toll free landline:
001 800 3800 0038
IDENTITY AND ACCESS MANAGEMENT (FORMERLY AUTHENTICATION) AND PKI
1 (613) 270-3746
Create ticket in TrustedCare >>
Contact Support >>
United Kingdom
PRINTERS AND RELATED SOFTWARE
Card printers, passport printers and related software, such as TruCredential and ID Works (except CardWizard).
CARDWIZARD
SSL AND DIGITAL SIGNING
CERTIFICATES
00 800 3687 7863
0800 121 6078
44 (0) 118 953 3088
NSHIELD HARDWARE SECURITY MODULES
Log a Support Request with nShield Hardware Security Modules (formerly nCipher Security) online, via email or over the phone.
Search the knowledgebase or create a ticket in the help center.
Help Center >>United Kingdom:
+44 1223 622444
IDENTITY AND ACCESS MANAGEMENT (FORMERLY AUTHENTICATION) AND PKI
00 800 3687 7863
0800 121 6078
44 (0) 118 953 3088
Create ticket in TrustedCare >>
Contact Support >>
United States
PRINTERS AND RELATED SOFTWARE
Card printers, passport printers and related software, such as TruCredential and ID Works (except CardWizard).
1 (800) 328-3996 or
1 (952) 988-2316
Contact Support >>
Orders and Supplies >>
Returns >>
Maintenance Contracts >>
New Product Info >>
CARDWIZARD
1 (800) 568-4598or
1 (952) 988-1512
ioTrust
1 (844) 346-1309
NSHIELD HARDWARE SECURITY MODULES
Log a Support Request with nShield Hardware Security Modules (formerly nCipher Security) online, via email or over the phone.
Search the knowledgebase or create a ticket in the help center.
Help Center >>
Toll Free: 1 (833) 425-1990
Fort Lauderdale: 1 (954) 953-5229
SSL AND DIGITAL SIGNING
CERTIFICATES
North America:
1 (866) 267-9297
Fax: 1 (877) 839-3538
ECS Support >>
ECS Verification >>
IDENTITY AND ACCESS MANAGEMENT (FORMERLY AUTHENTICATION) AND PKI
1 (877) 754-7878
Create ticket in TrustedCare >>
Contact Support >>