Configuration error. The configuration is not compatible with the printer model. The printer cannot print cards until the configuration issue is corrected. Contact your service provider for assistance.

Laser cover open. The laser access door was opened during a job. Close and lock the laser access door.

RT1 reject tray full. The reject tray is full. 1. Open the printer access door. 2. Remove the retransfer film cartridge. 3. Remove the rejected cards. 4. Replace the retransfer film cartridge. 5. Close the printer access door.

C1 supply not supported. The printer model cannot use the C1 ink ribbon installed. Use a supply designed for this printer model.

Configuration error. The configuration is not compatible with the printer model. The printer cannot print cards until the configuration issue is corrected. Contact your service provider for assistance.

C2 heater error. The C2 retransfer heater has encountered a critical error. The card will be canceled. Press the printer Power button to power off the system. The system must remain powered off.Request service.

Print ribbon out or missing. The printer does not have usable ribbon. To complete the current card: 1. Open the printer and remove the ribbon cartridge. 2. Install a new ribbon and cleaning roller. 3. Replace the cartridge and close the printer.

Magstripe data not found. The printer did not find magnetic stripe data on card. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly.

Printer problem. The printer had an error. The card will be canceled. 1. Press the printer Power button to power off the printer. 2. Press the Power button again to power on the printer.

Request not supported? Change your card data or print using a configured printer—fix it now.