| Entrust

Error Code 100 - CR500

Summary

Request not supported

Summary

Magstripe read no data

Summary

Critical problem

Error Message no.	104
Message text	Critical problem
Severity	Critical
Recovery Text	The printer had a serious error. The card will be canceled. 1. Press the printer Power button to power off the printer. 2. Request service. The system must remain powered off.

Summary

Print ribbon out or missing

Error Message no.	110
Message text	Print ribbon out or missing
Severity	Warning
Recovery Text	The printer does not have usable ribbon. To complete the current card: 1. Open the printer and remove the ribbon cartridge. 2. Install a new ribbon and cleaning roller. 3. Replace the cartridge and close the printer.

Summary

Print ribbon problem

Error Message no.	109
Message text	Print ribbon problem
Severity	Error
Recovery Text	The print ribbon is not moving properly. 1. Open the printer and remove the ribbon cartridge. 2. Reposition, repair, or replace the ribbon and advance the repaired area one full turn. 3. Replace the ribbon cartridge and close the printer.

Summary

Print ribbon out or missing

Error Message no.	110
Message text	Print ribbon out or missing
Severity	Warning
Recovery Text	The printer does not have usable ribbon. To complete the current card: Open the printer and remove the ribbon cartridge. Install a new ribbon and cleaning roller. Replace the cartridge and close the printer.

Summary

Magstripe read data error

Error Message no.	107
Message text	Magstripe read data error
Severity	Critical
Recovery Text	The printer failed to read the magnetic stripe data from the card. The card will be canceled. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly.

Summary

Job could not complete

Error Message no.	101
Message text	Job could not complete
Severity	Critical
Recovery Text	The card took too much time to complete. The card will be canceled.