| Entrust

Error Code 118 - Sigma DS1, DS2, DS3, DS4

Summary

Print ribbon type problem

Summary

Close cover to continue

Error Message no.	113
Message text	Close cover to continue
Severity	Warning
Recovery Text	The cover is open or the print ribbon cartridge is missing. Confirm that the print ribbon cartridge is installed and then close the cover.

Summary

Request not supported

Error Message no.	100
Message text	Request not supported
Severity	Critical
Recovery Text	The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer's options and settings, or print to a printer that is configured to support the personalization being requested.

Summary

Job could not complete

Error Message no.	101
Message text	Job could not complete
Severity	Critical
Recovery Text	The card took too much time to complete. The card will be canceled.

Summary

Print ribbon out or missing

Error Message no.	110
Message text	Print ribbon out or missing
Severity	Warning
Recovery Text	The printer does not have usable ribbon. To complete the current card: 1. Open the printer and remove the ribbon cartridge. 2. Install a new ribbon and cleaning roller. 3. Replace the cartridge and close the printer.

Summary

Printer problem

Summary

Magstripe format problem

Error Message no.	122
Message text	Magstripe format problem
Severity	Critical
Recovery Text	The magnetic stripe data sent does not match the format set in the printer. The card will be canceled.

Summary

Print ribbon problem

Error Message no.	109
Message text	Print ribbon problem
Severity	Error
Recovery Text	The print ribbon is not moving properly. Open the printer and remove the ribbon cartridge. Reposition, repair, or replace the ribbon and advance the repaired area one full turn. Replace the ribbon cartridge and close the printer.

Summary

Magstripe read data error

Error Message no.	107
Message text	Magstripe read data error
Severity	Critical
Recovery Text	The printer failed to read the magnetic stripe data from the card. The card will be canceled. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly.

Summary

Card not picked

Error Message no.	111
Message text	Card not picked
Severity	Warning
Recovery Text	The printer did not pick a card. To complete the current card: For printers with an input hopper, open the input hopper, add or reposition cards, and close the hopper. For printers with single card feed, push the card in until the printer picks it.