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What do consumers think of the digital banking trend?

We’re living in the “Great Payments Disruption.” With banking digitally transforming, contactless payments becoming more common, and an ever-changing cryptocurrency market, the disruption is coming from all angles. How are these trends impacting banking consumers? Entrust asked 1,350 of them across nine countries. See what they had to say.

The Numbers

88%

of consumers prefer to bank online, either through a mobile app (59%) or desktop browser (29%).

90%

of respondents said they were concerned about the potential of banking or credit fraud as banking and credit become more digital.

67%

of respondents that had been notified of fraud changed their bank or credit union as a result.

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