Revolut、Entrust 導入によりオンボーディングユーザ数が12%増加

Throughout its rapid growth, Revolut has faced the challenge of verifying the identities of its global customers without sacrificing accessibility or slick user experience. The Revolut team needed to deliver a next-generation onboarding experience to customers, while making sure that fraudulent users were kept off of their platform.

Performing KYC checks is a regulatory requirement for digital banks like Revolut. But, to build the bank of the future, Revolut needed to go above and beyond the regulations in knowing their customers, and catch those attempting to commit identity fraud in order to create accounts.

We worked together to create an onboarding workflow that delivers the security of a face-to-face interaction within Revolut’s polished app. The resultant combined identity document and facial check is seamless for customers and allows Revolut to gain a higher degree of certainty about the identity of their users.

Regulated in the UK, Revolut is operational in 28 different countries with plans to launch in another 16. They needed a partner that could sustain this expansion by verifying a large range of identity documents from throughout the world. In the 7 months since integration, Entrust verified Revolut users from 168 different countries, ensuring that nationality is no barrier to opening a Revolut account.

Before integration had started, the Entrust and Revolut tech teams set up a Slack channel. This is where some of the magic began to happen: Revolut’s back-end and mobile developers fired off questions and got instant responses from Entrust’s team as they integrated Entrust’s workflow.

Since migrating to Entrust, Revolut has increased the volume of checks they run by 293%. Throughout this massive growth, Entrust has sustained a 99.998% uptime and has completed checks at an average of 38 seconds faster than Revolut’s previous provider. This has allowed Revolut to increase the number of users onboarded by 12%, which translates into huge gains.