Product Links

The CR500 instant issuance system delivers the consistency, reliability and security you need to issue ready-to-use, flat financial cards on-demand. This powerful, yet user-friendly system is ideal for banks, credit unions, retailers and service bureaus looking to provide cardholders with highly customized cards, immediate buying power and enhanced service levels.

    Firmware

    CR500 Printer Firmware Executable File Version U1.32.2-5

    Note: Printer Firmware U1.32.2-5 is an intermediate firmware version that is needed for the U1.33.1-5000 update to succeed. U1.32.2-5 is not supported for production use. Any customer doing the initial update to U1.32.2-5 and failing to do the second update to U1.33.1-5000 is using an unsupported firmware version.

    CR500 Printer Firmware Executable File Version U1.33.2-7

    This specific firmware update requires the firmware of the CR500 Instant Issuance System to be updated twice in the following order:

    • Datacard_Card_Printer_Firmware_U1.32.2-5.exe
    • Datacard_Card_Printer_Firmware_U1.33.2-7.exe

    Note: If your firmware is already at U1.33.2-7, you can update directly to the newer version.

    After the FW update to U1.33.2, the printer should be powered off and the network cable disconnected. Once the large display goes blank, the printer can be powered back on with the network cable disconnected. Once the printer is fully powered up, it should be powered off a second time with the network cable attached. The printer can then be powered back on. After this the printer will always use the assigned MAC address.

    Card Wizard will not accept the new (correct) IP/MAC combination once it has the incorrect one with the default MAC address. The only way to correct the problem is to restart the Card Wizard services.

    Note 1:: Printer Firmware U1.32.2-5 is an intermediate firmware version that is needed for the U1.33.2-7 update to succeed. U1.32.2-5 is not supported for production use. Any customer doing the initial update to U1.32.2-5 and failing to do the second update to U1.33.2-7 is using an unsupported firmware version.

    Note 2:: Once updated with the U1.33.2-7 firmware, the CR500 cannot be downgraded.

    CR500 Printer Firmware Flash File Version U1.33.2-7

    This specific firmware update requires the firmware of the CR500 Instant Issuance System to be updated twice in the following order:

    • Datacard_Card_Printer_Firmware_U1.32.2-5.fls
    • Datacard_Card_Printer_Firmware_U1.33.2-7.fls

    Note: If your firmware is already at U1.33.2-7, you can update directly to the newer version.

    After the FW update to U1.33.2, the printer should be powered off and the network cable disconnected. Once the large display goes blank, the printer can be powered back on with the network cable disconnected. Once the printer is fully powered up, it should be powered off a second time with the network cable attached. The printer can then be powered back on. After this the printer will always use the assigned MAC address.

    Card Wizard will not accept the new (correct) IP/MAC combination once it has the incorrect one with the default MAC address. The only way to correct the problem is to restart the Card Wizard services.

    Note 1: Printer Firmware U1.32.2-5 is an intermediate firmware version that is needed for the U1.33.2-7 update to succeed. U1.32.2-5 is not supported for production use. Any customer doing the initial update to U1.32.2-5 and failing to do the second update to U1.33.2-7 is using an unsupported firmware version.

    Note 2: Once updated with the U1.33.2-7 firmware, the CR500 cannot be downgraded.

    Developer Tools

    XPS Card Printer Driver Software Developers Kit

    The Software Development Kit provides codes samples and documentation to software developers for developing Microsoft Windows applications that work with SD, CD, CE, CL900, CR, Sigma series card printers. It also supports CLM and TIM modules. Samples are provided as source code and compiled binaries for Visual C++, Visual C#, Visual Basic, and Java. Developers who need application control of printing preferences, application control of card movement, or require data from the card must use the SDK.

    NOTE: The v8.2 SDK requires XPS Card Printer Driver v7.3 or later.

    Software Developers Kit Reference Guide