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Certificate Services Support

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  • Your web-hoster is using cPanel as site management
  • Validation text file from Entrust Certificate Portal
A. Registration of the new addition domain to your Entrust Certificate Portal

1. Login to your ECS Enterprise account.

2. On the dashboard click Administrator > Domain Management.

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3. Type your new domain name, then select the Client. After that select the verification method to Web Server. Click Add to Request button.

4. Click Submit Request button on the corner of the bottom screen. 

5. You will see your new domain request has been listed on the Pending domains list. Click on download icon next to Install file to download your text file that you need to insert into your webserver for domain name verification.

The download page for your verification text file will be opened. Click download button to download your domain verification file. 

The random generated name will appear as below to be inserted to your webserver. Our system will automatically scan for the text file on your webserver and validate your domain when this has been completed. Please continue to the next step to complete this process.

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B. Step by step to insert your domain verification file text into cPanel

1. Log in to your Cpanel using your internet browser. The default address:
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2. Make sure your validation text file is stored on your hard drive and save it to a new folder location where you can find it later.

3.  After you login to cPanel, you will be directed to the main dashboard.

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4. Go to the Files section and click on icon called File Manager. Then select option called Document Root
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5. Click Go button to open your File Manager.

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Your file manager window will open.
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6. Expand a folder called public_html. Then, click +Folder on the menu bar to add a new folder inside public_html folder and give it the name .well-known

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Click Create New Folder button to complete the folder creation.

7. Expand .well-known folder then click +Folder button to create another folder inside it with the name pki-validation.

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Click Create New Folder button to complete the folder creation.

8. You should see the pki-validation folder exists inside .well-known folder.

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9. Select pki-validation and click the Upload button for uploading your validation text file from Entrust. 

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On the download screen, click the Browse button to browse to your location where you save your validation file. After the download is complete, click on the link Back to file manager.

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If you upload successfully, you should see the particular validation file on your screen. In this example the validation file name is sfafff.txt

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10. Open your internet browser and type the address that is listed on your domain verification file window from section A above. Alternately, you can click the link directly from your domain verification download window.

Example of the web address from the download text window:
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If you create and put the text file into the correct folder, you should see the random numbers from the domain verification file shown on the browser screen like the example below:
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NOTE: The result of random numbers will be different from one user to another as well as the download text filename will also be random.  If you see your assigned random numbers shown on your internet browser then you have inserted the text file correctly, otherwise review the steps above to confirm you have completed the process correctly.

At this point, your step to insert a validation text file for Web Server Verification method has been completed. The Entrust verification system will automatically capture and approve the domain for use. Note the time this will take will vary, depending on the propagation time of your web server.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use 1-800 numbers for one-touch dialing.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.


Australia0011 - 800-3687-7863
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088
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