Bank of the Ozarks Enhances the Customer Experience with Entrust Datacard™ Financial Instant Issuance Solutions
MINNEAPOLIS—(July 13, 2016)—Entrust Datacard today announced that Bank of the Ozarks has implemented an Entrust Datacard financial instant issuance solution – including the Datacard® CD820™ instant issuance system and the Datacard® CardWizard® issuance software – in 170 locations throughout the Southeastern United States.
Instant issuance is now an important component for the bank as it continues to focus on the customer experience. Since its first implementation of the Entrust Datacard instant issuance solution in 2011, Bank of the Ozarks has increased customer satisfaction and transaction rates by instantly offering new and replacement debit cards to its customers.
“We’ve found tremendous value with our instant issuance program,” said Susan Blair, executive vice president at Bank of the Ozarks. “The increase of average transactions, as well as the the increase in customer satisfaction has validated our investment and partnership with Entrust Datacard. The ability to issue secure debit cards on-demand enables Bank of the Ozarks to differentiate our brand and remain competitive with our debit card offering.”
With decades of experience in instant issuance, Entrust Datacard continues to be on the leading edge of payment innovation and at the center of the global trend of providing banks and credit unions the ability to offer an enhanced customer experience. Millions of cards are instantly issued on the company’s instant issuance solutions each year – which include the Datacard® CardWizard® issuance software, a wide range of hardware options, associated supplies and local service.
For more information about Entrust Datacard instant issuance solutions, please visit http://www.datacard.com/financial/instant-issuance-products-and-services.
About Entrust Datacard.
Consumers, citizens and employees increasingly expect anywhere-anytime experiences — whether they are making purchases, crossing borders, accessing e-gov services or logging onto corporate networks. Entrust Datacard offers the trusted identity and secure transaction technologies that make those experiences reliable and secure. Solutions range from the physical world of financial cards, passports and ID cards to the digital realm of authentication, certificates and secure communications. With more than 2,000 Entrust Datacard colleagues around the world, and a network of strong global partners, the company serves customers in 150 countries worldwide. For more information, visit www.entrustdatacard.com.