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Discontinuation Notices
Error Codes

Error Code 277 - Sigma DS3, DS4

Error Message no.


Message text

Multi-hopper pick error



Recovery text

The multi-hopper did not pick a card from the input hopper cartridge.

1. Unlock the multi-hopper if locks are installed.
2. Remove each cartridge and make sure that cards are loaded properly.
3. Make sure that the cartridges are installed correctly.
4. Check the exception slide.
5. Lock the multi-hopper if locks are installed.

Note: The user must open the doors and manually fix the problem .The Firmware detected there is a card stuck that cannot be removed. The Firmware won’t proceed until it detects the covers being opened and closed.

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