A card jam occurs when the card does not reach the proper position for the next action, such as printing or ejecting the card.

The cleaning roller removes dust and particles from cards before they enter the printer. However, you also need to clean the inside of the printer regularly to maintain print quality. The cleaning car...

Clean the printhead in the following situations: - There are unprinted lines on the finished card. This usually indicates dirt or contaminants on the printhead. - The printhead is touched accidentally...

The cleaning roller removes dust and particles from cards before they enter the printer. However, you also need to clean the inside of the printer regularly to maintain print quality. The cleaning car...

Change the color of your printer's LED Light Bar

Review the buttons that control the DSE printer.

How-to Video...

Use the following information when purchasing and handling card stock.

RIM lost card. The card cannot be located in the Rear Indent Module. Power off and unplug the printer and RIM.Remove the RIM supply and the RIM from the printer.Rotate the drive gear to move the card ...

Rear module error. An unexpected error has occurred in the rear module. Power off and restart the printer. If the error occurs again, request service.