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Product Support

Entrust Artista CR805 Retransfer Printer

CR805

Product Links

How-to Videos

Clean the printhead on your Artista CR805, CR825 or CE875
How to power on the Artista CR805 Retransfer ID Card Printer.
How to load cards for use in the Artista CR805 Retransfer ID Card Printer.
How to load the print ribbon, retransfer film, and cleaning sleeve in the Artista CR805 Retransfer ID Card Printer.
How to clear a card jam in the Artista CR805 Retransfer ID Card Printer.
How to power on an Artista Retransfer ID Card Printer.
How to run an isopropyl cleaning card through an Artista CR805 Retransfer ID Card Printer.
How to load cards for use in an Artista Retransfer Card Printer.
How to run an isopropyl cleaning card through an Artista Retransfer Card Printer.
How to load the print ribbon, retransfer film, and cleaning sleeve in an Artista Retransfer Card Printer.
How to change the external color mode in an Artista Printer.
How to load the print ribbon, retransfer film, and cleaning sleeve in an Artista Retransfer Printer.
How to clear a card jam in an Artista Retransfer Card Printer.
Using the latest firmware is the best way to prevent problems, enhance security, and keep your printer running smoothly. Periodic updates improve printer performance, update printer settings, provide fault fixes, and enhance usability.

Drivers

XPS Card Printer Driver

Entrust XPS Card Printer Driver for Microsoft® Windows® Operating System

The Entrust XPS Card Printer Driver utilizes Microsoft XPS print technology to support card production on the following systems:

SD160, SD260, SD260L, SD360, SD460, CD800, CD800 with CLM Laminator, CD820, CE840, Artista CR805, CL900, Sigma DS1, Sigma DS2, Sigma DS3, Sigma DS4, Sigma DS4-ES1, EM1, and EM2 systems.

Check the release notes for more information like the supported operating systems.

For detailed installation and use instructions, refer to the XPS Card Printer Driver User Guide.

Security Notice: A security vulnerability was found affecting the Datacard XPS Card Printer Driver version 8.5 and earlier.

Customers should apply patch dxp1-patch-E24-004 after driver installation.

See Security Bulletin E24-004.

Download the dxp1-patch-E24-004.zip file and refer to the Patch instructions within the .zip file for installation information.

LXM Card Printer Driver

The Entrust LXM Card Printer supports card production on the following systems:

SD Series: SD260™, SD460™ Card Printers,

CR Series: CR805™ Card Printers,

Sigma DS1, DS2, DS3, DS4 Card Printers.

Check the release notes ++ for more information like the supported operating systems.

For detailed Installation and use Instructions, refer to the LXM Card Printer Driver User Guide.

Firmware

Retransfer Printer Firmware Files

The firmware can only be installed on the Artista CR805, Artista CR825, Artista CE875 and CL900. Use the Card Printer Firmware Update program to update the printer firmware.

Release Notes and Installation instructions are also available.

The firmware has different dust mitigation levels to combat dust in printer. Refer to release notes.

If using the XPS Card Printer Driver and SDK, we recommend downloading the latest version available.

Retransfer Printer Release Notes

Updating Firmware

Error Code Spreadsheet

Developer Tools

XPS Card Printer Driver Software Developers Kit

The Software Development Kit provides codes samples and documentation to software developers for developing Microsoft Windows applications that work with SD, CD, CE, CL900, CR, Sigma series card printers. It also supports CLM and TIM modules. Samples are provided as source code and compiled binaries for Visual C++, Visual C#, Visual Basic, and Java. Developers who need application control of printing preferences, application control of card movement, or require data from the card must use the SDK.

NOTE: The v8.5 SDK requires XPS Card Printer Driver v7.3 or later.

Software Developers Kit Reference Guide

SD, CD, CR and CE Series Card Printers Windows Driver SDK Programmer's Reference Guide Rev E

The Application Programming Interface (API) built into the XPS Card Printer Windows driver (referred to as “the driver” in the remainder of this Guide) provides two methods that your application can use to control card personalization operations through the driver. Both use builtin Windows operating system interfaces.

Design Software

Entrust Adaptive Issuance Instant ID Software

Download a complementary trial version of the next generation ID software.

Entrust Adaptive Issuance Instant ID Software offers all the tools you need to efficiently design, manage and deliver secure ID cards and credentials.

Offering a series of feature-rich editions and an enhanced web-based user experience, the Entrust Adaptive Issuance Instant ID Software leverages core technologies to meet a wide range of application requirements and credential types. Please take a moment to fill out the form below. Once completed, you will be able to download an evaluation copy of Entrust Adaptive Issuance Instant ID Software for yourself and see why this innovative identification software is essential for your identification program.

The Entrust Adaptive Issuance Instant ID Software has a 90 day expiration date.

User Guides

XPS Card Printer Driver User’s Guide

The Card Printer Driver uses Microsoft XPS print technology to support printing from currently available applications. The XPS Card Printer Driver User’s Guide contains:

  • Information about the Printer Driver.
  • XPS driver installation.
  • Driver management tasks.
  • Card design tasks.
  • Troubleshooting library information.

XPS Card Printer Driver 8.5 User’s Guide

Cleaning the Printhead on Desktop Retransfer Printers

This document provides procedures to clean the printhead on desktop retransfer printers.

Artista CR805 Retransfer Card Printer Quick Install Guide

The Quick Install Guide for the Artista CR805 Retransfer Card Printer.

Artista CR805 Retransfer Card Printer Quick Install Guide (Chinese)

The Quick Install Guide for the Artista CR805 Retransfer Card Printer.

Artista CR805 Retransfer Card Printer User Guide

This manual provides user information for the Artista CR805 Retransfer Card Printer.

The manual includes:

  • An overview of printer components and options, and a description of the system label.
  • How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies.
  • How to perform routine maintenance and troubleshooting tasks.

Artista CR805 Retransfer Card Printer User Guide

Artista CR805 Retransfer Card Printer Installation and Administrator's Guide

The Artista CR805 Retransfer Card Printer Installation and Administrator's Guide includes:

  • Printer and network installation information.
  • Printer Manager settings and adjustments.
  • Elements of card design.

Artista CR805 Retransfer Card Printer Installation and Administrator's Guide

Artista CR805 Retransfer Card Printer User Reference Guide

The Artista CR805 Retransfer Card Printer User Reference Guide contains basic information on common printer operations including loading supplies, recovering from error conditions and using common functions of the LCD menu.

Artista CR805 Retransfer Card Printer User Reference Guide (Chinese)

The Artista CR805 Retransfer Card Printer User Reference Guide contains basic information on common printer operations including loading supplies, recovering from error conditions and using common functions of the LCD menu.

Artista CR805 Retransfer Card Printer User Reference Guide (Korean)

The Artista CR805 Retransfer Card Printer User Reference Guide contains basic information on common printer operations including loading supplies, recovering from error conditions and using common functions of the LCD menu.

Artista CR805 Retransfer Card Printer and the Artista CR825 and Artista CE875 Instant Issuance Systems Repackaging for Shipment

The repackaging for shipment document for the Artista CR805 Retransfer Card Printer and the Artista CR825 and Artista CE875 Instant Issuance Systems.

Artista CR805 Instant Issuance System Warranty

Download Warranty