
Sub-processors
Entrust uses sub-processors to support the delivery of its products and services. Below is our current sub-processor list. If you have questions, please contact [email protected].
Product | Sub-Processor | Location | Purpose of Processing |
---|---|---|---|
Certificate Solutions | |||
Document Signing Certificates | Veridas | Spain | Identity Verification |
Managed MS CA | Telesign | US/Belgium/France/Netherlands | Passcode provider |
Microsoft Azure | US | Data hosting | |
PKI as a Service (PKIaaS) | Amazon Web Services | US | Data hosting |
Qualified Certificates | Telesign | US/Belgium/France/Netherlands | Passcode provider |
Veridas | Spain | Identity verification | |
Remote Signing Service (RSS) | Veridas | Spain | Identity Verification |
Signing Automation Service (SAS) | Amazon Web Services | US | Data hosting |
Verified Mark Certificates (VMC) | Akamai | US | Store verified mark images |
Veridas | Spain | Identity verification | |
Identity and Access Management | |||
Identity as a Service | Amazon Web Services | US/Brazil/Germany/Ireland | Data hosting |
Telesign | US/Belgium/France/Netherlands | SMS authenticator | |
Twilio | US | SMS authenticator | |
Identity Enterprise | Telesign | US/Belgium/France/Netherlands | Passcode provider |
Identity Essentials | BudgetSMS | Netherlands | Passcode provider |
Link Mobility | Denmark | Passcode provider | |
Messagebird | Netherlands | Passcode provider | |
Microsoft Azure | US/Netherlands | Data hosting | |
Spirius | Sweden | Passcode provider | |
Swissphone | Switzerland | Passcode provider | |
Twilio | US | Passcode provider | |
Vonage (Nexmo) | US | Passcode provider | |
Telesign | US/Belgium/France/Netherlands | Passcode provider | |
Identity Verification | |||
Identity Verification as a Service (IDVaaS) | Amazon Web Services | Canada/UK | Data hosting |
Inverid B.V. | Canada/UK | Document authenticity verification | |
iProov | Ireland/UK | Liveness detection | |
Entrust Identity Verification Services | |||
Document Check / Document Check - Video / Document Check - Driver Verification | Melissa Data Ltd | France, UK, Ireland, US, Canada | Address parsing service |
TrustID Ltd | UK | Amberhill fraud detection. [Optional] | |
Mas Callnet India Pvt. Ltd. | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
Teleperformance Global Services Private Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
Concentrix CX UK Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria | Human review. [Optional] | |
WNS Global Services (UK) Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
Facial Similarity Check | Concentrix CX UK Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria | Human review. [Optional] |
Mas Callnet India Pvt. Ltd. | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
WNS Global Services (UK) Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review. [Optional] | |
Microsoft Ireland Operations Limited | West Europe, East US, and Canada-Central Microsoft regions are used depending on which AWS servers are used for data storage (see below) | Converts speech to text. [Optional and only relevant to Facial Similarity Check - Video] | |
Identity Record Check | Aristotle International, Inc. | UK/US | Database search |
Equifax Limited | UK | Database search | |
Experian Limited | UK | Database search | |
Refinitiv Limited | UK, US, Germany, India | Database search | |
Melissa Data Limited | France, UK, Ireland, US, Canada | Address validation service | |
Watchlist Check – Standard / AML | Comply Advantage | Ireland, UK, Belgium, Germany, Netherlands | Sanctions check |
Moody’s Corporation | UK | Sanctions check | |
Watchlist Check – Watchlist Standard Ongoing, Watchlist AML Ongoing (available in Beta only) | Comply Advantage | Ireland, UK, Belgium, Germany, Netherlands | Sanctions check |
Street Level Verification Check | Stannp Ltd | Ireland | Address confirmation |
UK Address Picker | Equifax Limited | UK | Address lookup |
Proof of Address Check | Concentrix CX UK Limited | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India, Vietnam, and/or Bulgaria | Human review |
Mas Callnet India Pvt., Ltd. | Data is stored in Customer’s choice of AWS servers (see below) but accessed from India | Human review | |
Melissa Data Ltd. | France, UK, Ireland, US, Canada | Address autocompletion and validation service | |
AAMVA Check | Trusona Inc. | US | Database search |
India Tax ID | Digiotech Solutions Private Limited | India | Database search |
Device Intelligence - Standard | Amazon Web Services (AWS) | Data is stored in Customer’s choice of AWS servers (see below) | IP address lookup |
ETSI Certified IDV Package | Namirial SpA | Italy, Ireland | Provides sealed evidence file |
Qualified Electronic Signature Package | Namirial SpA | Italy, Ireland | Issues qualified electronic certificate. Provides sealed evidence file |
One-Time Password | Twilio Inc. | US | Phone number confirmation. |
Software Development Kit (SDK) | Twilio Inc. | US | SMS authenticator. [Optional] |
Applicant Form | Twilio Inc. | US | Email reminders |
All Entrust Identity Verification Services | Amazon Web Services (AWS) | Customer chooses whether their data is stored in AWS’ EU, Canada or US instance | Data hosting |
Datadog Inc | US | Real-time application performance monitoring | |
Concentrix CX UK Limited | Data is stored in Customer’s choice of AWS servers (see above) but accessed from India, Vietnam, and/or Bulgaria | Customer support and quality assurance | |
WNS Global Services (UK) Limited | Data is stored in Customer’s choice of AWS servers (see above) but accessed from India | Customer support and quality assurance | |
Mas Callnet India Pvt. Ltd. | Data is stored in Customer’s choice of AWS servers (see above) but accessed from India | Customer support and quality assurance | |
Instant Issuance | |||
Instant ID Issuance as a Service (IIDaaS) | Amazon Web Services | US/Germany/Ireland | Data hosting |
US | Data hosting | ||
Digital Card Solution | |||
The One Digital Card | Amazon Web Services | US | Data hosting administration |
Claranet | Ireland | Data hosting administration | |
NFC Issuer Wallet | Amazon Web Services | US | Data hosting administration |
Claranet | Ireland | Data hosting administration | |
Issuer TSP Hub | Amazon Web Services | US | Data hosting administration |
Claranet | Ireland | Data hosting administration | |
Secure Interface | Amazon Web Services | US | Data hosting administration |
Claranet | Ireland | Data hosting administration | |
SCA | Amazon Web Services | US | Data hosting administration |
Claranet | Ireland | Data hosting administration | |
Token Manager | Amazon Web Services | US | Data hosting administration |
Claranet | Ireland | Data hosting administration | |
X-Pay Push Provisioning | Amazon Web Services | US | Data hosting administration |
Claranet | Ireland | Data hosting administration | |
Workflow Signing Services | |||
All Products | GlobalOrange B.V. | European Economic Area | Development and maintenance of mobile application |
My Cubes B.V. | European Economic Area | Forms functionality | |
Standard Signing | CloudVPS B.V. | The Netherlands | Object storage and hosting |
FUGA B.V. | The Netherlands | Object storage | |
OptimaData B.V. | The Netherlands | Database maintenance | |
MessageBird B.V. | The Netherlands, Ireland | Email services | |
The Rocket Science Group (Mandrill Mailservice) | United States | Email services | |
SMS | MessageBird B.V. | The Netherlands, Ireland | SMS verification |
DigiD | Anoigo Services Limited | The Netherlands | DigiD verification |
SURFconext | SURF B.V. | The Netherlands | Verification/login method |
Qualified Electronic Signatures (QES) | ZealiD AB | European Economic Area (EEA) | Qualified electronic signatures |
NFC | Inverid B.V. | European Economic Area and United Kingdom | Identification services |
Passport/Selfie Check | Mitek Systems B.V. | European Economic Area and United States | Identification services |
KeyControl as a Service | |||
KeyControl as a Service | Amazon Web Services | United States | Data Hosting |
Last updated April 24, 2025.