Print unit not available. If the print unit is powered on, press the power button to power it off, wait 15 seconds, and power on again. Make sure that the print unit is powered on. Press the User butt...

Input hopper card jam. One or more cards were in the card track when the printer was powered on. Press the User button to clear the message. The printer attempts to place the card back in the hopper. ...

Insert same card side 2 up. 1. Take the card from the printer and turn it over end to end so side 2 is facing up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the...

Room temperature too low. Press the User button to clear the message. The card is canceled and moved to the reject area. Use at the recommended operating environment temperature as described in the pr...

Configuration error. The configuration is not compatible with the printer model. The printer cannot print cards until the configuration issue is corrected. Contact your service provider for assistance...

Laser option not supported. Horizontal tilting is not supported. The card will be canceled. Contact Technical Support for assistance.

Laser control error. The laser had an error. 1. Press the printer Power button to power off the printer. 2. Press the Power button again to power on the printer. If the problem occurs again, request s...

Laser card entry jam. The card entry path is blocked in the laser. 1. Unlock and open the laser access door and the laser chamber door. 2. Remove any cards found. 3. Close the laser chamber door. 4. C...

Laser setup name length error. The laser card setup name or element name is too long. Shorten the name as needed.

Laser setup error. There is a problem in the laser setup. The card will be canceled. Make sure that the laser setup is correct.