Dort Financial Uses Cutting-Edge Flat Card Technology to Elevate Their Operations
Dort Financial was looking to transform its card printer inventory with quick, personalized, and secure in-branch card issuance to its 100K+ members. They turned to Entrust Sigma DS4 financial issuance systems with durable graphics modules.
Customer Profile
Dort Financial Credit Union is a not-for-profit financial cooperative whose mission is enriching people’s lives… members, employees, community. We stand behind our values, as they help drive our mission and vision for the credit union. Dort Financial Credit Union serves more than 103,000 members, with assets over $2 billion and 11 locations.
As a member of Dort Financial, each member owns one share of the cooperative, represented by the initial deposit made to a primary savings account. Unlike other financial institutions, credit union “profits” are returned to the membership in the form of lower loan rates, higher dividend rates, and affordable services.
Desafio empresarial
As a not-for-profit financial cooperative, Dort Financial Credit Union provides savings, checking, loans, and credit card services via online, telephone, and mobile banking. As with most financial institutions, the bank card is at the heart of every account. The ability to issue debit and credit cards quickly, reliably, and securely is paramount in maintaining a positive customer experience.
Technical Challenge
Dort Financial was using Entrust’s CE870 card printers but knew it was time to update their card issuance printers to Sigma DS4 with Durable Graphics Module. As part of this implementation, the team at the credit union wanted to ensure that they were able to provide in-branch instant issuance with modern trends like the use of flat cards (unembossed cards), personalized card designs, and dual-side printing.
Solução
Dort Financial started the process of transitioning their card printer inventory in January 2023. As an existing customer, they collaborated with Entrust. The project began with a single Sigma DS4 printer with Durable Graphics Module solution for trial and testing, and over the next few months Entrust sent an additional 11 printers to support their issuance needs. Although the project was not overly complex, it was imperative that uptime was maintained throughout the implementation because Dort Financial is a financial provider with more than 100,000 customers. This meant a key part of the project was to ensure that any challenges or issues were dealt with swiftly.
The Transformation
Sigma DS4 with Durable Graphics Module
O Sistema de emissão financeira instantânea Sigma DS4 permite que bancos, cooperativas de crédito e varejistas forneçam cartões de débito e crédito permanentes ativados instantaneamente em minutos. With the addition of the Durable Graphics Module, card issuers can take the brilliance and durability of card designs and personalization to new heights:
- Até 2x a vida útil do cartão
- 4 brilliant monochrome ribbon colors including industry-first durable white text printing and metallic gold and silver for a seamless switch from emboss to flat
- Elevated brand impact with frontside, backside, horizontal, and vertical orientations supported
As impressoras confiáveis de última geração da Entrust, juntamente com o excepcional atendimento ao cliente, foram um divisor de águas.Despite the usual challenges during the initial period, their swift response ensured minimal downtime. The user-friendly dashboard is a hit among staff, offering a streamlined process for monitoring printer status and managing supplies.
Kandice Dean
Card Services Manager at Dort Financial Credit Union
Resultados
Rolled out over several months, the implementation of the new Sigma solutions went smoothly, with any challenges and faulty components dealt with quickly. The frontline staff at Dort Financial have praised the new card printers for a variety of reasons including:
- Easier to access from the front – simplifying monitoring and loading card inventory
- Attractive, modern flat cards that represent Dort Financial in the hands of their customers
- Quieter and more aesthetically pleasing
- Security benefits for cardholders; the name and number printed on the cards sent by mail can’t be determined by pressing against the outside of the envelope
Next-Gen Flat Cards Bring Performance, Reliability, and Protection
Produtos e serviços relacionados
Sigma DS4 Instant Issuance System with Durable Graphics Module
Instantly issue activated, flat debit and credit cards with durable graphics.
Entrust Instant Financial Issuance Software
Dê a seus clientes cartões total ativação instantânea de cartão financeiro para aumentar as taxas de ativação e reduzir os custos.
Recursos relacionados
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