Entrust Citizen Identity Orchestration Solution
Citizens expect seamless and secure access to government services. Whether they’re crossing borders, applying for benefits, renewing driver’s licenses, or paying taxes, how you enable your citizens impacts their trust in their government.
Digital Government Begins With Secure Digital Identity
The world is digitalizing. And for any government, embracing digital identity is key to increasing adoption of digital government services.
Entrust Citizen Identity Orchestration provides a comprehensive solution to enable digital government, including:
- Remote onboarding with AI-powered identity verification
- Digital identity issuance and management
- Seamless service delivery
Accelerate your digital transformation and deliver superior digital experiences to your citizens and businesses.
Secure and Frictionless Digital Interactions: Enabled by End-to-End Trust
Onboarding
Streamline the capture of identity documents, biographic data, and biometrics using a smart device. Establish the unique and trusted identity of the individual using our AI-powered identity verification.
Identity
Issue trusted physical (ePassports) or digital identity credentials based on a core trusted identity and industry standards. Ensure secure custody and management of identity credentials.
Transactions
Streamline digital service access and secure digital transactions with robust multi-factor authentication. Offer digital signing, validation, and timestamping functionalities. Implement digital self-service portals for citizens.
Key Features
Onboarding
Secure and streamlined remote citizen digital onboarding with high assurance AI/ML-powered identity verification.
Issuance
Issue digital and/or physical user credentials (e.g., ePassport) underpinned by a unique trusted identity and workflow. Digital-wallet ready.
Digital Identity
A single app or login for identity federation, including identity credentials, certificates, and attributes management.
Authentication
Robust authentication mechanisms for citizens based on knowledge, possession, and/or biometric factors.
Custody
Cryptographic key storage following international standards to secure user keys in centralized environments and personal devices.
Signing
Deliver digital signatures, validation, and timestamping functionalities over a smart device.
Citizen Portal
Empower citizens with user self-management and self-service functionalities.
Admin Portals
A web portal for governments to provision and manage services; an analytics portal for business intelligence.
A Typical Citizen Journey From Onboarding to Accessing Services
Our Solution Building Blocks
Our digital-first solution architecture is built on the framework of “composability” with microservices. This modular and flexible platform allows you to choose different components based on your specific requirements, simplifying integration with existing components and population-scale deployment.
Accelerating Digital Government
The Entrust Difference: Driving You to Digital Excellence
Total Experience
A digital-first, user-centric approach for onboarding, identity lifecycle management, and secure transactions over multiple touchpoints for accessibility of digital government services.
Continuous Trust Verification
Our solution embeds trust in each digital interaction, mitigating fraud and protecting the integrity of digital interactions with AI-powered identity verification.
Composable
Composability streamlines complex government-to-citizen (G2C) workflows for maximum agility, interoperability, and scalability of government digital transformation initiatives.
Standards-Compliant
Government digitalization programs comply with the international standards of privacy and security such as GDPR, NIST, and eIDAS.
Actionable Insights
Business intelligence dashboards help you demonstrate success of your digital initiatives and optimize processes.
Single Sourcing
Our global footprint makes it easy to have a unified source for all your identity orchestration and service delivery needs.
The Numbers
of citizens cite long wait times as a key pain point when interacting with government.
of citizens say that government service delivery has improved post-pandemic.1
of citizens say their preferred method of interacting with the government is in-person.1
Government Service Delivery: Citizen Perceptions and Expectations, Entrust, 2023
Unlock the Benefits of Digital Transformation
Entrust works as a trusted partner with governments for effective digital identity orchestration. Ensuring successful outcomes for citizens and industry has never been easier.
Benefits for Citizens
Universal Accessibility
Digital self-service web or mobile channels provide citizens with convenient 24/7 access to government services while eliminating the need for physical visits.
Frictionless Experience
Online case management promotes transparency, accountability, and personalization to ensure citizens have easy access to the information they need.
Greater Inclusivity
With the proliferation of cell phones, mobile-first service channels make it easier for remote and underserved populations to access essential government services like healthcare, welfare payments, certifications, and licenses.
Benefits for Governments
Empower Citizens and Businesses
Streamlined and transparent digital government fosters greater civic engagement and trust, and can even positively impact FDI inflows to the country.1
Enhanced Administrative Efficiency
Reduced paperwork, automated routine tasks, and faster processing times improve cost efficiencies and help your workforce focus on complex tasks.
Improved Cyber-Risk Posture
Native cryptographic support helps ensure security and privacy of citizen credentials and compliance with the NIST standards and GDPR and eIDAS regulations.
Benefits for Businesses
Streamlined Engagement
Faster turnaround times and transparent interactions with governments help ensure regulatory compliance and reduce administrative expenses.
Enhanced Customer Experience
Businesses can leverage government-issued digital IDs to streamline their own onboarding processes, such as KYC checks and age and background checks.
Effective Risk Management
Ensure better outcomes for critical use cases and prevent fraud by applying appropriate assurance levels to identity verification.
Entrust Powers Government-to-Citizen Interactions
- Proven global track record supporting government trust infrastructure, authentication services, and citizen high assurance credentials
- Successfully delivered 400+ government identity projects across 100+ countries
- 50+ years of secure identity document issuance and 25+ years securing the infrastructure for identity transactions
- 195+ countries around the world use our solutions to verify their citizen identities
Related Solutions
ID Issuance
Entrust ID issuance solutions meet a full range of requirements, from basic photo ID cards for schools to high-assurance credentials for passports.
Identity Verification
Entrust Identity verification (IDV) solutions help governments meet their need for high-assurance identities.
Digital Signing as a Service
Our cloud-based digital signing solutions are backed by publicly trusted, eIDAS-qualified digital certificates.
Seamless Travel as a Service
Ensure remote identity verification, digital travel credentials, and touchless border processes.
Identity Enterprise
The world’s most proven on-prem identity and access management (IAM) solutions for strong digital security.