Product Updates and Enhancements

You can now shape your end-user verification journey without touching code. Configure your SDK welcome screen, thank-you screen, and cross-device experience directly in Workflow Studio across both web and mobile.

Product and operations teams can update the moments that shape conversion, without waiting on a developer release cycle, to help you move faster. Plus, it helps teams stay consistent by managing the same experience across web and mobile from a single workflow.

Studio settings override code-based configuration and apply once you save your workflow. But if you change your mind, reverse them at any time and start from your current defaults.

In the age of AI-driven fraud, preventing account takeover requires confirming the real person behind every interaction, not just the login

The Entrust Biometric Authentication Solution closes the identity gap traditional methods leave behind by extending trusted identity from onboarding to high-risk moments like account recovery, device changes, and transactions, where the attackers are most active.

By applying biometric identity assurance at the moments that matter most, organizations can stop fraud at the source while delivering fast, low-friction customer experiences.

We’ve rolled out a major upgrade to Studio analytics, giving you deeper visibility into workflow and document performance. With longer date ranges, applicant-level approval rates, improved funnel analysis, as well as detailed document reporting, you can quickly diagnose issues. This helps you understand what’s driving performance changes and optimize workflows based on real data.

The result? Faster root cause analysis, more confident decision-making, and better results, with no guesswork required. Plus, when combined with gradual rollout, you can run A/B experiments, measure outcomes, and continuously improve performance.

Gain high-assurance workforce identity verification through our integration with Microsoft Entra Verified ID. With it, you can verify employee identities using secure, reusable credentials issued through Microsoft Entra Verified ID; helping you ensure the right person is granted access at the right time. You can also strengthen workforce identity assurance during onboarding and beyond, while reducing manual checks and improving security using Know Your Employee (KYE) workflows.

Reduce account takeover and reliance on passwords or one-time passcodes with Trusted Biometric Authentication. With it, you can extend identity assurance beyond onboarding to protect high-risk moments like account recovery, profile changes, and high-value transactions. AI-powered facial biometrics link to verified government issued IDs, confirming identity in seconds and enabling phishing-resistant authentication while maintaining a low friction experience for low-risk users.

With the latest AUSTRAC regulatory changes, we support both global and local businesses operating in Australia with a dedicated identity verification workflow package. With it, you can support compliant onboarding while preventing customer drop-offs and accelerating growth. Designed for international fintechs and global financial institutions, this package includes localized document verification and region-specific checks to help businesses verify customer identities with greater confidence.

Integrate faster and more consistently across iOS, Android, and React Native with the new Entrust IDV SDKs. Purpose-built for Workflow Studio, the new SDKs share a single API contract and unified UI/UX, simplifying cross-platform configuration and ensuring a consistent end-user experience. With a modular design, you choose only the modules and languages you need, resulting in an up to 85% smaller SDK footprint to help keep your apps within app-store size thresholds. The new SDKs also feature built-in resilience: if a platform-specific issue is detected, the SDK can automatically switch to a stable web module to minimize possible downtime and business impact. Finally, customers on the new SDKs get exclusive early access to upcoming features, so you're always first to benefit from the latest innovation.

Improve collaboration, boost confidence and accuracy, and save time with workflow version comparison, a new feature that lets you compare any two versions of a workflow side-by-side. Workflow version comparison has been automatically rolled out for all customers on Workflow Studio.

Get faster access to new features and fixes, improved safety, and the ability to roll back quickly with Entrust‑managed Web SDK Upgrades. These upgrades automatically keep you on the latest, most stable version of the Web SDK, no manual minor upgrades required. Updates are released using a progressive rollout, starting with a small subset of users and expanding as quality metrics are met. Now available for customers on Evergreen. To adopt Evergreen, contact your CSM.

Explore a faster, more secure, and phishing-resistant login method with passkeys within Workflow Studio. With it, you can experience a more secure option for customers who currently use password & MFA (and who don’t have SSO enabled). Please note: SSO remains our recommended method for dashboard logins. For employees that log in to the dashboard with password & MFA, they will be prompted to set up a passkey. If they skip, they’ll be reminded in 30 days.