Input Hopper Jam at exit. A card remained at the multi-hopper exit and did not reach the print unit. OR After a card jam, the card was cleared by pushing it out of the multi-hopper to be deposited in the reject card area. The card was not placed in the reject card area. Remove the card.
Laser card entry jam. The card entry path is blocked in the laser. 1. Unlock and open the laser access door and the laser chamber door. 2. Remove any cards found. 3. Close the laser chamber door. 4. Close and lock the laser access door.
Laser hardware failure. A laser hardware component failed. 1. Press the printer Power button to power off the printer. 2. Press the Power button again to power on the printer. If the problem occurs again, request service.
Laser card exit jam. The card exit path is blocked in the laser. 1. Unlock and open the laser access door and the laser chamber door. 2. Remove any cards found. 3. Close the laser chamber door. 4. Close and lock the laser access door.
Lost card in laser. The card is not positioned correctly in the laser. 1. Unlock and open the laser access door and the laser chamber door. 2. Remove any cards found. 3. Close the laser chamber door. 4. Close and lock the laser access door.
Laser power board error. The laser power supply board had an error. 1. Press the printer Power button to power off the printer. 2. Press the Power button again to power on the printer. If the problem occurs again, request service.
Laser not available. A communication error occurred between the printer and the laser. 1. Press the printer Power button to power off the printer. 2. Press the Power button again to power on the printer. If the problem occurs again, request service.