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Entrust SSL/TLS Certificate Installation Instructions - Plesk

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Purpose:
SSL/TLS certificate installation guide
For Plesk
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Skip to Installation.

NOTE:
As of November 12, 2024, Entrust introduced a new TLS certificate hierarchy as part of the deployment. The TLS certificate delivery now includes two certificate chains. The delivery of these certificate chains can be in the form of:

  • Individual files. Intermediate 1 (filename: intermediate1.crt ) and Intermediate 2 (filename: intermediate2.crt ) or
  • Concatenate PEM file (filename: CertificateBundle1.pem ) or
  • P7B format file (filename: Certificatebundle.p7b )

Both intermediate/chain certificates must be installed in your environment.

Before you begin...

  • Never share private key files.

  • If you plan on using the same certificate on multiple servers always transfer the private key using a secure method ( e-mail is not considered a secure method of transfer ).

  • Make sure you run the SSL Server Test at the end of the installation process to check your certificate configuration against SSL/TLS Best Practices.

  • For more information on SSL/TLS Best Practices, click here.

Installing your Entrust SSL/TLS Certificate on Plesk

1. Click the Download button in the pickup wizard to download your certificate files. Clicking the download button will produce a zip file that includes your Server Certificate and Certificate Chain bundle. Extract the certificate files from the zip file.

2. Login to your Plesk Control Panel.

3. Go to Websites & Domains and select the domain name that you requested the certificate for.

4. Click on Secure your sites .

5. Click on the SSL Certificate name from the list. Make sure you select the certificate name that you used to create your Certificate Signing Request.

6. Under the Upload Certificate Files section, click the browse button for both Certificate (browse to the location of ServerCertificate.crt ) and CA Certificate (browse to the location of ChainBundle1.crt ).

7. Click Send Files .

8. Once again, click on Websites & Domains and select the domain name. Click on the Hosting Settings link right beside the domain name.

9. Under Security, select the certificate that was just imported from the drop down list and check the box to enable SSL Support .  Click OK to save the changes and complete the installation process.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

Country Number
Australia 0011 - 800-3687-7863
1-800-767-513
Austria 00 - 800-3687-7863
Belgium 00 - 800-3687-7863
Denmark 00 - 800-3687-7863
Finland 990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France 00 - 800-3687-7863
Germany 00 - 800-3687-7863
Hong Kong 001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland 00 - 800-3687-7863
Israel 014 - 800-3687-7863
Italy 00 - 800-3687-7863
Japan 001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea 001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia 00 - 800-3687-7863
Netherlands 00 - 800-3687-7863
New Zealand 00 - 800-3687-7863
0800-4413101
Norway 00 - 800-3687-7863
Singapore 001 - 800-3687-7863
Spain 00 - 800-3687-7863
Sweden 00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland 00 - 800-3687-7863
Taiwan 00 - 800-3687-7863
United Kingdom 00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088