Certificate Services Support

Certificate Signing Request (CSR) Help
For Microsoft IIS 5/6

Complete the following steps to create your CSR.

1. Go to Control Panel > Administrative Tools > Internet Information Services.

2. Right-click the website you are securing and click Properties.

3. On the Directory Security tab, click Server Certificate, and then click Next.

4. Select Create a new certificate and click Next.
Note: If you are renewing an existing certificate, select the renew option and proceed to step 10.

5. Select Prepare the request now, but send it later and click Next.

6. On the Name field, enter a name to easily identify this certificate in the future.

7. Set the bit length to 2048. Leave the other boxes on this panel unchecked and click Next.

8. Enter the full legal name of your company on the Organization field and click Next.

9. Type the fully qualified domain name of your site on the Common Name field and click Next.

10. Enter the location of your organization: Country, State, and City and click Next.

11. On the File name box, enter the file name and the location where to save your SSL CSR. The file should have an extension of .txt. Click Next.

12. On the Request File Summary pane, click Next to generate the CSR file.

You may use the contents of the CSR (open the file with a Text Editor) you have generated to request an SSL/TLS certificate.

Need Installation help? See our article here.

If you have any questions or concerns please contact the Entrust Certificate Services support department for further assistance.

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.