Policies
Certificate Replacement Policy for Partners (Retail)
This policy only applies to partner-managed retail customers that do not have access to Enterprise accounts.
| SSL/TLS | Subject Alt Name (SAN) Changes | Common Name Changes | Installation or Configuration Problems | Loss of Private Key | Change in Hosting Providers or Servers |
| Standard | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* | Unlimited Replacements* |
| Advantage | One-Time Within 30 Days* | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* |
| Wildcard | One-Time Within 30 Days* | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* |
| UC Multi-Domain | Unlimited Additions of SAN's* | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* |
| EV Multi-Domain | Unlimited Additions of SAN's* | One-Time Within 30 Days* | One-Time Within 30 Days* | Unlimited Replacements* | Unlimited Replacements* |
| Signing | Subject Alt Name (SAN) Changes | Common Name Changes | Installation or Configuration Problems | Loss of Private Key | Change in Hosting Providers or Servers |
| Code Signing | N/A | N/A | Within 30 Days* | No Replacements | N/A |
| Document Signing | N/A | Free Within 30 Days Fee After 30 Days* | Free Within 30 Days Fee After 30 Days* | Free Within 30 Days Fee After 30 Days* | N/A |
| Secure Email | Subject Alt Name (SAN) Changes | Common Name Changes | Installation or Configuration Problems | Loss of Private Key | Change in Hosting Providers or Servers |
| Personal | No Replacements | No Replacements | No Replacements | No Replacements | No Replacements |
| Enterprise | N/A | No Replacements | Unlimited Replacements* | Unlimited Replacements* | N/A |