Identity Verification Product Updates

Get faster access to new features and fixes, improved safety, and the ability to roll back quickly with Entrust‑managed Web SDK Upgrades. These upgrades automatically keep you on the latest, most stable version of the Web SDK, no manual minor upgrades required. Updates are released using a progressive rollout, starting with a small subset of users and expanding as quality metrics are met. Now available for customers on Evergreen. To adopt Evergreen, contact your CSM.

Explore a faster, more secure, and phishing-resistant login method with passkeys within Workflow Studio. With it, you can experience a more secure option for customers who currently use password & MFA (and who don’t have SSO enabled). Please note: SSO remains our recommended method for dashboard logins. For employees that log in to the dashboard with password & MFA, they will be prompted to set up a passkey. If they skip, they’ll be reminded in 30 days.

Workflow Studio now supports integrated electronic signatures, bringing identity verification and agreement signing into a single, seamless flow. Support for SES, AES, and QES, aligned with eIDAS standards, allows you to apply the right level of assurance for every agreement directly within your verification journey.

Reduce onboarding fraud without slowing down genuine customers through Account Opening Risk by Mastercard Identity. Now integrated into Workflow Studio, you’ll receive real-time, network-driven risk signals at the very first touchpoint. Get an actionable risk score that intelligently routes users so low-risk customers can onboard seamlessly, step up verification is applied only when needed, and fraud is stopped earlier with less friction.

By combining predictive risk signals from Mastercard Identity, authoritative data checks from LSEG, and Anti-Money Laundering (AML) screening from ComplyAdvantage, U.S. financial institutions can make smarter and safer decisions at the first touchpoint. Designed for regulated U.S. markets, this solution helps financial institutions unify identity verification, meet CIP and Know Your Customer (KYC) requirements, accelerate onboarding, and reduce fraud exposure.

A/B test different versions of a workflow, gather quantifiable evidence on performance, and validate changes on a smaller scale with gradual rollout. When activating a new workflow, simply select “Gradual rollout” and allocate a portion of traffic between version one and version two.

Make more confident verification decisions at scale with our updated document fraud engine. Our document fraud engine just got smarter and now continuously adapts to evolving fraud tactics across regions and document types. By learning from global fraud patterns in real time, it improves detection accuracy while minimizing false positives.

Document verification now supports Arabic character sets, enabling more accurate checks for Arabic‑language identity documents. Deliver a smoother experience for customers in Arabic‑speaking regions while supporting local regulatory requirements and expand into high-growth markets with confidence.