Improper shutdown. The printer was not shut down properly. 1.Press and hold the User button to set the printer to Ready. Always use the Power button to power off the printer. 2.Click OK on the PC to c...
Insert same card side 1 up. 1. Take the card from the printer and turn it over end to end so side 1 is facing up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the...
Cloud connection error (Note: This functionality will not be available until D3.17.3). The connection to the cloud server failed. ***Need more information about what to do next***
Reader not available. The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printers options and settings or print...
Print ribbon out or missing. The printer does not have usable ribbon. To complete the current card: 1. Open the printer and remove the ribbon cartridge. 2. Install a new ribbon and cleaning roller. 3....
Magstripe read no data. The printer did not find any magnetic stripe data on the card. The card will be canceled. 1. Make sure that you are using magnetic stripe cards that match the printer settings....
Insert new card side 1 up. 1. Insert a new card in the printer with side 1 facing up. 2. If the card is not immediately picked, press the printers User button or click OK.
Magstripe not available. The printer does not have a magnetic stripe option. The card will be canceled. Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option ins...
Insert new card side 1 up. 1. Insert a new card in the printer with side 1 facing up. 2. If the card is not immediately picked, press the printers User button or click OK.