Customer Support
Need help with an Entrust product?
Please call or email via the support contact information below. If emailing, please include any relevant details and we will get back to you as soon as possible. For order inquiries or assistance, please contact your Entrust representative or authorized channel partner.
Looking for drivers, firmware, or user guides? Go to Support Resources
Identity Verification (formerly Onfido)
For help with an Identity Verification product, visit the Identity Security Experience Portal.
Electronic & Digital Signing (Signhost)
Central Issuance (MX, DX), Desktop Printers, and Related Software
AMERICAS
Canada
+1 800-328-3996
+1 952-988-2316
Contact Support
Orders and Supplies
Returns
Maintenance Contracts
New Product Info
Caribbean (Spanish)
+52 55 5340 2610
Caribbean (English)
+1 800-328-3996
+1 952-988-2316
Latin America (Spanish)
+52 55 5340 2610
United States
+1 800-328-3996
+1 952-988-2316
Contact Support
Orders and Supplies
Returns
Maintenance Contracts
New Product Info
ASIA PACIFIC
+852 2821 0126
Contact Support
CHINA
+852 2821 0126
JAPAN
Datacard Japan Co., Ltd.
+81 570 032 223
Japan Services
End of Support
EUROPE
France
+33 2 38 60 77 20
Contact Support
Germany
+49 211 5401 2450
Contact Support
Spain
+34 917 99 74 77
Contact Support
Other European Countries
+44 1489 555 600
Contact Support
MIDDLE EAST
+44 1489 555 600
Contact Support
UNITED KINGDOM
+44 1489 555 600
Contact Support
Cloud Security, Encryption and Key Management (formerly Hytrust)
United States
+1 (650) 681-8100
Toll-free: +1 (844) 681-8100 and select Option 2
PKI, IoT Security and Identity (formerly Authentication)
North America
+1 877-754-7878
Caribbean, Latin America
+1 613-270-3746
Middle East
+014 800 3687 7863
APAC
+62 2150861648
Dispozitive HSM nShield
United States
+1 833-902-4990
+1 952-988-1550
Brazil
+55 11 4560 3640
Europe, Middle East, Africa, and South Asia
+44 (0)1223 723680
Hong Kong
+852 28 210 120
Australia
+61 870 921 910
Support Resources
Product Support Resources
Product drivers, user guides, firmware, and how-to videos.
Trusted Care
Product downloads, technical support, and marketing development funds for current customers.
Identity Security Experience Portal
Guides, videos, release notes, FAQs and tools.
Issuance Systems Knowledge Base
Technotes, product bulletins, user guides, product registration, error codes and more.
Professional Services
PKI Professional Services
Our PKI experts are here to help design and deploy world-class, self-managed PKIs to meet the ever-increasing set of security needs enterprises face today.
Cryptographic Center of Excellence
Construct best practices and define strategies that work across your unique IT environment.
Custom Cryptographic Solutions
Design, develop and deploy cryptographic solutions – protecting you and your customers.
Deployment, Packaged, and Training Services
Product Deployment Services
- nShield Deployment Health Check
- nShield Remote Administration Deployment
- Rapid Deployment
Training
- nShield Certified Solution Developer Training
- nShield Certified System Engineer Course
- Public Key Infrastructure Basic Training