Input Hopper Jam two cards. A card was picked but did not reach the print unit. A second card was picked, causing two cards to be in the card track. Remove both cards.
Ink ribbon problem. The ink ribbon is broken or not usable. Refer to the printers Users Guide for information about repairing the ink ribbon. Press the User button to clear the message.
Check print unit front panel. A number of issues can cause this message to display. Refer to the printers Users Guide for complete recovery information.