Comprehensive Service & Support Programs
Entrust’s world-class service and support program is a key component of our commitment to offer customers the industry’s broadest set of products and services to secure digital identities and information.
Enjoy the flexibility to choose from a selection of service and support levels to align with your unique business requirements. In addition, customers can find product updates, documentation and platform support information 24 hours a day, seven days a week, by logging in to our Entrust TrustedCare online support portal.
Software Maintenance — Software upgrades and maintenance releases
Entrust TrustedCare Online Support — For 24-7 online access to information, including frequently asked questions, documentation, technical bulletins, newsletters, and service request submissions and updates; secure access to online support is enabled through Entrust’s own award-winning solutions
Entrust Technical Account Managers — We’ll assign a dedicated, hands-on contact
Quarterly Service Reviews — Regular performance-to-objectives and satisfaction reviews
Internal Help Desk Training — Annual help-desk profiling and training
End-User Training — For qualified customers, Entrust also provides online- or computer-based training
To learn more about Entrust’s world-class service and support, please call your account executive or contact us for additional information.