Training Services

Entrust Training Programs

Payment and Cancellation Policies

Acceptable Payment Terms

  • Open Enrollment Classes
    Full payment is processed after the course is confirmed to run. Accepted payment methods are credit card (e.g., AMEX, VISA or MASTERCARD), company purchase order, cheque or wire transfer.
  • Private Onsite Classes
    Payment in full is required 21 calendar days prior to start date of any onsite training engagement. Accepted payment methods are credit card, company purchase order, check or wire transfer.

Custom Course Development

Custom course development projects require an agreed-upon statement of work signed by Entrust and the customer. Payment is required before any work can commence on a custom course development project. Accepted payment methods are credit card, company purchase order, check or wire transfer.

Purchase Order Requirements

Requirements for purchase orders are per the established guidelines of the Entrust Finance Department. Information to be included on a customer purchase order is as follows:

  1. Customer logo
  2. Purchase order number
  3. Bill to address indicating contact name, phone number, and fax number
  4. Payment terms of “Payment on receipt of invoice,” or 0 net days
  5. Entrust quote number for private on-site engagements, or custom course development projects
  6. For open-enrollment classes, the class name, the class date, the class location, and the name of attending student
  7. Total amount (pre-taxes) in USD
  8. Approval signature

Credit Card Requirements

Requirements for credit card payment are per the established guidelines of the Entrust Finance Department. AMEX, VISA and MASTERCARD are the only accepted credit cards.

Information to be included for credit card payment is as follows:

  1. Credit card number
  2. Credit card name (e.g., AMEX, VISA, or MASTERCARD)
  3. Cardholders name as it appears on the credit card
  4. Credit card expiry date
  5. Mailing address to where the invoice is to be mailed

Cancellation Terms

Open Enrollment Classes
Cancellations received at least 21 calendar days prior to the start of class are accepted at no charge. Cancellations received between 10 and 20 calendar days prior to the start of class are subject to a charge equal to 50 percent of the class tuition.

Cancellations received within 9 calendar days prior to the start of class are subject to a charge equal to 100 percent of the class tuition. Notice of cancellation for open enrollment classes must be received in writing by fax at (613) 270-3255 or email via training@entrust.com.

The cancellation timeframes are shown graphically below:

Open Enrollment Cancellation Timeframe

Cancellation By Entrust
Entrust reserves the right to cancel open-enrollment classes at anytime. All efforts will be made to give the registered student 30 calendar days’ notice of cancellation. Entrust will not be responsible for any travel expenses incurred

Private Onsite Classes
Cancellations received at least 31 calendar days prior to the start of class are accepted at no charge. Cancellations received between 14 and 30 calendar days prior to the start of class are subject to a charge equal to 50 percent of the original invoice.

Cancellations received within 14 calendar days prior to the start of class are subject to a charge equal to 100 percent of the original invoice. In the case of a cancellation the customer will be responsible for reimbursement to Entrust for all unrecoverable expenses (such as travel or equipment rentals) incurred by Entrust for the specific training engagement.

Notice of cancellation for onsite training classes must be received in writing by fax, email, or regular mail using the contact information on the customer quotation or invoice received from Entrust.

The cancellation timeframes are shown graphically below:

Private/On-site Cancellation Timeframe