Skip to main content

What do consumers think of the digital banking trend?

We’re living in the “Great Payments Disruption.” With banking digitally transforming, contactless payments becoming more common, and cryptocurrencies surging in popularity, the disruption is coming from all angles.

How are these trends impacting banking consumers? Entrust asked 1,350 of them from nine countries. See what they had to say.


Great Payment Disruption report thumbnail
Percent Background

Digital is the consumer banking standard – and it’s not even close

The study found that 88% of consumers prefer to bank online, either through a mobile app (59%) or desktop browser (29%).

Percent Background

Banking fraud has people concerned

90% of respondents said they were concerned about the potential of banking or credit fraud as banking and credit become more digital.

Percent Background

Losing trust is much easier than keeping it

Two-thirds of respondents that had been notified of fraud changed their bank or credit union as a result.

Related Content

Related Solutions

Entrust Instant Financial Card Issuance

The study revealed what kind of cards customers prefer. Give them what they want, when they want it.

Entrust Digital Card Solution

Give your cardholders a digital-first payment and banking experience through a mobile wallet.

Entrust Identity Assurance

Provide secure digital banking solutions to your cardholders through identity verification.

Get the Report

Fill out this form for a free download of the 2022 report: The Great Payments Disruption.