For iPlanet 4.1
Problem:
After renewing your Entrust SSL certificate with Entrust, you attempt to install the renewal certificate into your iPlanet 4.1 application through your Admin GUI. You attempt to stop and start the service, but receive the following error message from iPlanet:
Error receiving connection (SSL_ERROR_BAD_CERT_ALERT - SSL client cannot verify your certificate.)
Here is the Solution:
In your Manage Certificates view, make sure that both the Entrust Root CA and the Entrust SSL renewal certificate are both trusted. Once they are set to be trusted, please stop and start iPlanet and the problem will resolve.
If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:
Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.
Country | Number |
Australia |
0011 - 800-3687-7863
1-800-767-513 |
Austria | 00 - 800-3687-7863 |
Belgium | 00 - 800-3687-7863 |
Denmark | 00 - 800-3687-7863 |
Finland |
990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet) |
France | 00 - 800-3687-7863 |
Germany | 00 - 800-3687-7863 |
Hong Kong |
001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax) |
Ireland | 00 - 800-3687-7863 |
Israel | 014 - 800-3687-7863 |
Italy | 00 - 800-3687-7863 |
Japan |
001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ) 0061 - 800-3687-7863 (IDC) |
Korea |
001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom) |
Malaysia | 00 - 800-3687-7863 |
Netherlands | 00 - 800-3687-7863 |
New Zealand |
00 - 800-3687-7863
0800-4413101 |
Norway | 00 - 800-3687-7863 |
Singapore | 001 - 800-3687-7863 |
Spain | 00 - 800-3687-7863 |
Sweden |
00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2) |
Switzerland | 00 - 800-3687-7863 |
Taiwan | 00 - 800-3687-7863 |
United Kingdom |
00 - 800-3687-7863
0800 121 6078 +44 (0) 118 953 3088 |