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Certificate Services Support

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Certificate Signing Request (CSR) Help
For Microsoft Management Console on Windows 8 Desktop

There is a video for this solution.

Complete the following steps to create your CSR.

1. Click Start > Run.

2. Enter MMC and click OK.

3. Go to File > Add/Remove Snap-in.

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4. Select Certificates (double-click).
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5. Select Computer Account, and click Next.

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6. Select Local Computer and click Finish.

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7. Click OK to close the Snap-ins window.

8. Double-click Certificates (local computer) to expand its view.

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9. Right click the Personal folder and select All Tasks>Advanced Operations>Create Custom Request.

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10. Click Next on the Certificate Enrollment wizard.

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11. Select the option Proceed without enrollment policy then click Next.
12. On Template option, select (No Template) Legacy Key and ensure PKCS #10 is selected on Request format option. Click Next.
13. Expand Details selecting the dropdown arrow and then click on Properties button.

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14. On General tab, type in the Friendly Name for your SSL certificate and Description (optional). Click on Subject tab to continue to the following entries.

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15. On the Subject Name:Type dropdown box select Common Name as your option. Type your fully qualified domain name in the Value field and then click Add button.

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Please consult the table below for a complete list of entries that must be included, and can be added from the same dropdown box from which you added the Common Name.





Common name


Domain to be secured by certificate



Organization’s legal business name

Entrust Inc.

Organizational Unit


Department in the organization




Business location - city




Business location – state/province




Business location - country


 If Subject Alternative Names (SAN) are required on the certificate, under the Alternative name section select DNS on the drop down menu and then provide the value relating to the SAN you wish to include. Repeat the process to add more SANs if required.

17. Go to the Private Key Tab and select the arrow button to the right of Cryptographic Service Provider  to expand the list of all CSPs. Make sure only Microsoft RSA SChannel cyptographic Provider (Encryption) is checked on this section.
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18. Expand the Key Options dropdown and select 2048 key size and check the box for Make Private Key Exportable.
19. Ensure Key Type of Exchange is selected. Click the Apply button and then Next button to continue.

20. Click the Browse button to select the location where the Certificate Signing Request (CSR) will be saved. Type the file name and make sure the Base 64 is selected. Click Finish button. Your CSR has been generated.
You may open your CSR in Notepad or any other word processing software as shown below.

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If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: It is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.

Australia0011 - 800-3687-7863
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078

+44 (0) 118 953 3088