Certificate Services Support

For Apache Tomcat and Java (Generic) Web Servers

To install the Entrust Trusted Root, complete the following steps:

1. Copy and paste the Entrust Trusted Root (including the BEGIN and END tags) into a text editor such as Notepad. Save the file with a .cer extension (for example, root.cer).

2. Using the keytool utility, enter the following:

keytool -import -alias <alias> -keystore <your_keystore_filename> -trustcacerts -file <filename_of_the_root>

As an example:

C:\>keytool -import -alias Root -keystore c:\.mykeystore -trustcacerts -file c:\root.cer

Enter keystore password:

Trust this certificate? [no]:  y

Certificate was added to keystore.

Note – Do not use the same alias name as you used to create the certificate signing request. The Root must be installed under a separate alias.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.