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Certificate Services Support

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• The SSL certificate has been imported onto the server
Depending on what you used to create your CSR (Entrust recommends IIS), you will need to import the certificate into the server where you created the CSR, and export it to a PFX file.
If you followed the Entrust CSR generations steps for ISA, you will need to follow these steps to import the certificate to IIS: SSL/TLS Certificate Installation Instructions - Microsoft IIS 5/6

Once you have complete these steps, you will need to export the certificate to a PFX file and import it on your ISA server. You can follow these steps: What are the steps for backing up and importing a certificate on Microsoft IIS 6?

• A listener has been created in the firewall policy.
Please refer to your ISA user guide on how to setup a Firewall Rule.  If you are renewing a certificate, your firewall rule should already exist.

If these conditions have been met, and you have imported the certificate PFX file on your ISA server, you can now follow these steps to complete the process:


1. Open your ISA Server Management application and select Firewall Policy.

2. Right click on the firewall policy for the site in question and select properties.

3. Select the Listener tab.

4. Click Properties and select the Certificates tab.


5. Click Select Certificates and highlight the new certificate. Click Select.


6. Click OK.  Click Apply to save the changes.
7. The ISA server may have to be restarted for the changes to be updated.

If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance: 

Hours of Operation: 
Sunday 8:00 PM ET to Friday 8:00 PM ET 
North America (toll free): 1-866-267-9297 
Outside North America: 1-613-270-2680 (or see the list below) 
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call. 

Australia0011 - 800-3687-7863
Austria00 - 800-3687-7863
Belgium00 - 800-3687-7863
Denmark00 - 800-3687-7863
Finland990 - 800-3687-7863 (Telecom Finland)
00 - 800-3687-7863 (Finnet)
France00 - 800-3687-7863
Germany00 - 800-3687-7863
Hong Kong001 - 800-3687-7863 (Voice)
002 - 800-3687-7863 (Fax)
Ireland00 - 800-3687-7863
Israel014 - 800-3687-7863
Italy00 - 800-3687-7863
Japan001 - 800-3687-7863 (KDD)
004 - 800-3687-7863 (ITJ)
0061 - 800-3687-7863 (IDC)
Korea001 - 800-3687-7863 (Korea Telecom)
002 - 800-3687-7863 (Dacom)
Malaysia00 - 800-3687-7863
Netherlands00 - 800-3687-7863
New Zealand00 - 800-3687-7863
Norway00 - 800-3687-7863
Singapore001 - 800-3687-7863
Spain00 - 800-3687-7863
Sweden00 - 800-3687-7863 (Telia)
00 - 800-3687-7863 (Tele2)
Switzerland00 - 800-3687-7863
Taiwan00 - 800-3687-7863
United Kingdom00 - 800-3687-7863
0800 121 6078
+44 (0) 118 953 3088


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