MINNEAPOLIS—(Sept. 14, 2015)—Entrust Datacard today announced that the company will be speaking at the Customer Experience Transformation Financial Services conference taking place Sept. 15 – 17, 2015 in London. The summit is centered on the themes of customer experiences management, customer engagement, customer centricity and customer satisfaction in the financial services market.
At the conference, Entrust Datacard will co-present with Barclays on the “Bank Branch of the Future: Optimizing Customer Service by Providing an Omni-Channel Experience.” The session will discuss the shift in the financial market to the “age of the consumer experience.” In addition, the presentation will outline how instant issuance can transform a bank into a service-driven place that will impress customers – which in turn will put more control into the hands of the consumer and help improve customer loyalty, profitability and operational efficiency.
“Instant card issuance is becoming a ‘must have’ technology as banks look to make branch operations more efficient and meaningful for their customer,” said Ray Wizbowski, vice president of the financial market for Entrust Datacard. “This is especially true when customers face a crisis moment, like losing their payment card, which can immediately be replaced with a new permanent card at the branch. We are pleased to be presenting with Barclays who has led the UK banking industry in delivering this additional value and creating a positive impact to overall customer experience.”
With instant issuance, consumers can receive a personalized, ready-to-use permanent card at the opening of an account, instead of having to wait days or weeks to receive their cards in the mail. This provides instant purchasing power with immediately activated cards. And, for customers who have misplaced their cards or fallen victim to theft, instant issuance also provides an immediate solution without having to wait for a replacement card.
Today, Entrust Datacard’s instant issuance solutions have been deployed at over 25,000 locations worldwide. With over 17 years of experience in instant issuance, the company continues to be on the leading edge of payment innovation and at the center of the global trend of providing banks the ability to offer enhanced customer experiences. In just one year, over 15 million cards were instantly issued on Entrust Datacard’s instant issuance solutions and the company has seen a steady stream of new international deployments.
For complete event details, please visit http://www.customerexperiencefinance.com/.
About Entrust Datacard.
Consumers, citizens and employees increasingly expect anywhere-anytime experiences — whether they are making purchases, crossing borders, accessing e-gov services or logging onto corporate networks. Entrust Datacard offers the trusted identity and secure transaction technologies that make those experiences reliable and secure. Solutions range from the physical world of financial cards, passports and ID cards to the digital realm of authentication, certificates and secure communications. With more than 2,000 Entrust Datacard colleagues around the world, and a network of strong global partners, the company serves customers in 150 countries worldwide. For more information, visit www.entrustdatacard.com.