SSL/TLS Certificate Installation Instructions
For Serv-U FTP Server
1. Open the Serv-U Management Console, then click on "Limits and Settings".
2. Open the "Encryption" tab.
3. Click on the "Create Certificate" button to open the certificate creation dialog, and enter the information as follows:
Certificate Set Name - The name for the set of files Serv-U will create, including the certificate request (CSR)
Output Directory - The directory where the files will be saved.
City/Town - The city or town in which the company is based
State/Province - The state or province in which the company is based
Country - The two-letter code for the country in which the company is based
Organization - The name of the organization which is creating the certificate
Common Name / Domain Name - The fully qualified domain name through which the certificate will be accessed
Password - The password which will secure the private key
Key Length - The bit length of the key. 2048 is the default value. Lower values are faster but less secure. Higher values are more secure but slower.
4. Click Create.
5. When prompted, click "Yes" to start using your self-signed certificate.
6. Open the CSR file created by Serv-U in Notepad or Textpad, and copy the full text and provide it for the creation of your certificate.
7. Once your certificate is issued, copy the certificate text into your clipboard.
8. Open the .crt file created by Serv-U in step 4, and replace the self-signed certificate with the new, signed certificate.
If you have any questions or concerns please contact the Entrust Certificate Services Support department for further assistance:
Hours of Operation:
Sunday 8:00 PM ET to Friday 8:00 PM ET
North America (toll free): 1-866-267-9297
Outside North America: 1-613-270-2680 (or see the list below)
NOTE: Smart Phone users may use the 1-800 numbers shown in the table below.
Otherwise, it is very important that international callers dial the UITF format exactly as indicated. Do not dial an extra "1" before the "800" or your call will not be accepted as an UITF toll free call.
| Country | Number |
| Australia | 0011 - 800-3687-7863 1-800-767-513 |
| Austria | 00 - 800-3687-7863 |
| Belgium | 00 - 800-3687-7863 |
| Denmark | 00 - 800-3687-7863 |
| Finland | 990 - 800-3687-7863 (Telecom Finland) 00 - 800-3687-7863 (Finnet) |
| France | 00 - 800-3687-7863 |
| Germany | 00 - 800-3687-7863 |
| Hong Kong | 001 - 800-3687-7863 (Voice) 002 - 800-3687-7863 (Fax) |
| Ireland | 00 - 800-3687-7863 |
| Israel | 014 - 800-3687-7863 |
| Italy | 00 - 800-3687-7863 |
| Japan | 001 - 800-3687-7863 (KDD) 004 - 800-3687-7863 (ITJ) 0061 - 800-3687-7863 (IDC) |
| Korea | 001 - 800-3687-7863 (Korea Telecom) 002 - 800-3687-7863 (Dacom) |
| Malaysia | 00 - 800-3687-7863 |
| Netherlands | 00 - 800-3687-7863 |
| New Zealand | 00 - 800-3687-7863 0800-4413101 |
| Norway | 00 - 800-3687-7863 |
| Singapore | 001 - 800-3687-7863 |
| Spain | 00 - 800-3687-7863 |
| Sweden | 00 - 800-3687-7863 (Telia) 00 - 800-3687-7863 (Tele2) |
| Switzerland | 00 - 800-3687-7863 |
| Taiwan | 00 - 800-3687-7863 |
| United Kingdom | 00 - 800-3687-7863 0800 121 6078 +44 (0) 118 953 3088 |
